Toast
We empower the restaurant community to delight guests, do what they love, and thrive.
United States
Remote

People Performance Partner

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Employer Provided Salary: 94,000-150,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. 

Reporting to the Senior Manager of People Success, the People Performance Partner will coach front-line leaders across one or multiple business units. This role will be key in driving the evolution of centralized performance support while meeting managers to support Toast employees in key career moments. You will enable our leaders of today to be leaders for the future through coaching and support to develop long-term, scalable leadership skills.  You will be at the forefront of empowering data driven decision making as it pertains to performance, where leaders need support and driving accountability for equitable and consistent performance management. 


About this roll* (Responsibilities) 

  • Act as a consultant to front-line leaders on performance management including:
    • Coaching leaders on how to address various performance situations; conducting effective performance conversations; and best practices/expectations in documentation of performance actions
    • Enabling leaders of leaders (up to Director level) to coach their own team on these expectation 
    • Advise on navigating sensitive low performer scenarios 
    • Support leaders to ensure  equitable and consistent intervention for employees who require support to meet role expectations 
  • Navigate nuance, ask questions and appropriately engage and inform stakeholders such as employee relations as required 
  • Support the compassionate offboarding of employees as required  
  • Identify (with support) what consultations are highest priority and sensitivity and Influence leaders to leverage self-service resources available today (e.g. Intranet, People Centre of Excellences)  for out of scope requests
  • Ensure policies, practices, and programs are administered in an equitable and consistent manner
  • Partner with Employee Relations, Functional People Success Partners, Learning & Organizational Development and other Centers Of Excellence on processes and enablement to improve the employee and manager experience as it pertains to performance management 
  • Influence leaders to manage performance over the year,  including leveraging key moments and data outside of the annual performance review cycle 


Do you have the right ingredients*? (Requirements)

  • 2+ years in an HRBP or Talent Management or equivalent role 
  • Proven ability to coach and partner with leadership
  • Strong experience working through employee relations situations and coaching managers
  • Strong experience in performance management 
  • Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching
  • Strong teamwork, communication & cross-functional collaboration skills
  • Ability to perform in a fast-paced environment, with multiple stakeholders with varying needs
  • Solid understanding of HR practices, policies, and employment law
  • Ability to drive meaningful insights and recommendations from data 


Special Sauce* (Nice to Haves)

  • Experience specializing in supporting performance management at scale 
  • Experience working with non-exempt, sales, and/or customer support focused workforce
  • Demonstrated success in a high-growth organization
  • Experience in a SaaS/Sales environment a plus


Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.


#LI-DNI



The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$94,000$150,000 USD


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

At Toast, we're focused on empowering the entire person. We know that wellness looks a little different for everyone, which is why we offer an array of benefits outside of the traditional offerings, including mental health programs, financial wellness resources, care giver benefits, and so much more. By providing our employees with plentiful resources and benefits, we're setting them up to thrive.

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