Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education:
College graduate of any Social Sciences course or equivalent education.
Experience:
With at least five years of HR experience preferably in a BPO/Call Center with at least 3 years supervisory experience.
Mandatory Skills:
Communication Skill (Spoken)
Communication Skill (Written)
Customer Service Orientation
Team Orientation
Drive for Results/ Execution
Thriving in Change
Expertise/ Analytical Skills
Problem Solving
Performance Management
Planning, Organizing, Controlling
Preferred Skills:
Conflict Management
Influencing / Negotiating
Conflict Management
Influencing / Negotiating
Change Management
Training Needs Analysis
Training Design & Development
Stakeholder and Relationship Management
Computer Literacy
Product Knowledge
Discipline Management
Partnering
Innovation
Negotiation and Retention Skills
Presentation Skills
Facilitation Skills
Coaching and Counselling
Process Improvement
Creative Thinking
Roles & responsibilities:
Service Delivery
Provides comprehensive HR service to assigned accounts and/or departments.
Proactively advises on HR best practices and where necessary takes a hands-on role in closing Junior-level to mid- level disciplinary actions.
Supports the Account Lead and program managers on HR matters such as onboarding, employee relations, talent retention and engagement.
Provides day-to-day HR services delivery and ensures adherence and compliance to HR processes and targets.
Supports the implementation of corporate mandates and initiatives.
Employee Relations
Ensure the consistent implementation of the Company’s Code of Conduct and Discipline Management Process
Handles employee queries and concerns as escalated through HR Web, email, etc.
Facilitate discipline management orientation and guidance sessions.
Employee Engagement
Conduct FGD sessions and other feedback gathering mechanisms gather insights and information relevant to resolving employee related concerns.
Encourage employees to participate in any of the company’s events and engagement activities.
Lead and facilitate retention talks to employees who are contemplating to leave the company.
Business Partnering
Attend or hold weekly/ regular touch base meetings with assigned program managers/ leaders
Collaborate with program managers on action items and strategy conceptualization and implementation to address program concerns related to people
Reviews and analyses attrition data including headcount, reasons, market forces and costs.
Coordinates and collaborates with other HR function heads/ teams to settle HR concerns on payroll, movement, data and other people related issues.
Report/Admin Tasks
Processing/ sending of employee notices related to separation
Review and approve employee movements as submitted in Sagilife or any HR Tool.
Prepare, maintains and submits all reports as assigned before any set deadline
Suggests innovative ideas that would challenge status quo and improve current systems and procedures.
Location:
Skills Required
- College graduate in Social Sciences or equivalent education
- At least 5 years of HR experience (preferably in BPO/Call Center)
- At least 3 years supervisory experience
- Spoken communication skills
- Written communication skills
- Customer service orientation
- Team orientation
- Drive for results / execution
- Thriving in change
- Expertise / analytical skills
- Problem solving
- Performance management
- Planning, organizing, controlling
- Conflict management
- Influencing / negotiating
- Change management
- Training needs analysis
- Training design and development
- Stakeholder and relationship management
- Computer literacy
- Product knowledge
- Discipline management
- Partnering
- Innovation
- Negotiation and retention skills
- Presentation skills
- Facilitation skills
- Coaching and counselling
- Process improvement
- Creative thinking
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
