Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
DUTIES & RESPONSIBILITIES:
The Operations Business Analyst lead role will be responsible for gathering, analyzing, and preparing reports to support data-driven decision-making within the clinical pillar team. This role will primarily focus on generating insightful reports for various departments and stakeholders, ensuring accuracy, and providing valuable insights to drive business growth and efficiency.
Reporting and Analysis:
- Collaborate with stakeholders to understand reporting requirements and objectives.
- Design and develop comprehensive reporting solutions that meet business needs.
- Gather and analyze data from multiple sources to generate accurate and meaningful reports.
- Identify trends, patterns, and anomalies in the data to provide valuable insights.
- Ensure the accuracy and integrity of the data by conducting data validation and quality checks.
- Create visually appealing and easy-to-understand reports, utilizing charts, graphs, and other data visualization techniques.
- Present findings and recommendations to key stakeholders in a clear and concise manner.
- Continuously monitor and improve the reporting process to enhance efficiency and effectiveness.
- Stay up-to-date with industry trends and best practices in reporting and analytics.
People Management:
- Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions
- Conducts alignment meetings for all clinical programs to ensure all reports are current and up to date
Others:
- Perform tasks assigned by his/her immediate Head.
- Actively assist in maintaining operational excellence on critical metrics for all clinical programs (example: attrition, metrics, employee demographics,
- Amplifai data, list of eligible employees for incentives and clinical success profiles)
- Helps in process automation
General Safety and Security
- Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
- Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.
COMPETENCY REQUIREMENTS:
With Moderate Competency Level in the ff:
- Communication Skills (Spoken)
- Communication Skills (Written)
- Customer Service Orientation
- Computer Literacy
- Job Knowledge
- Sense of Urgency
- Passion for Excellence
- Working in Teams/Interpersonal Skills
- Work Organization
- Drive for Results/Execution
- Thriving in Change
- Expertise/Analytical Skills
- Product Knowledge
- Typing Skills
- Problem Solving
- Process Improvement
- Performance Management
- Change Management
With Expert Competency Level in the ff.:
Expertise/Analytical Skills
OTHER REQUIREMENTS:
Reports to:
Senior Vice President or Operations Director
Education and/or Experience:
- Bachelor's degree in any field preferred or Associate's degree with 2 years of similar experience
- Proven experience as a Reports Analyst or similar role.
- Proficiency in data analysis and reporting tools such as Excel, SQL, Tableau, or Power BI.
- Strong analytical skills with the ability to interpret complex data sets.
- Excellent attention to detail and accuracy.
- Effective communication skills, both written and verbal, with the ability to present findings to non-technical stakeholders.
- Strong problem-solving abilities and the capability to work independently or as part of a team.
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
- Familiarity with healthcare or clinical data is a plus.
Certificates, Licenses, Registrations:
N/A
Work environment:
The work environment is professional, office. Business casual attire
Work at Home:
- Ability to create and follow business plans
- Time management skills
- Be reliable and responsible
- Organizational skills
- Willingness to seek help and ask questions
- Adaptability and Flexibility
- Self-Motivated
- Technically proficient
- Ability to work independently
- Proactive
- Ability to work as part of a virtual team
- Strong written and verbal communication skills
- Reliable home office equipment and internet connectivity
- Excellent problem-solving skills
- Ability to work with little supervision
- Strong work ethic; Integrity
Physical demands:
May require weekend, evening or shifting work schedule
Join our team, we look forward to talking with you! An Equal Opportunity Employer/Vet/Disability
Location:
Skills Required
- Bachelor's degree in any field, or an associate's degree with two years of similar experience
- Proven experience as a Reports Analyst or in a similar role
- Proficiency with Excel, SQL, Tableau, or Power BI
- Strong analytical skills and ability to interpret complex data sets
- Excellent attention to detail and data accuracy
- Effective written and verbal communication skills, including presenting findings to non-technical stakeholders
- Strong problem-solving abilities
- Ability to work independently and collaboratively
- Ability to manage multiple projects and meet deadlines in a fast-paced environment
- Familiarity with healthcare or clinical data
- Reliable home office equipment and internet connectivity
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
