POSITION OVERVIEW:
Reporting to Director, HRBP, the Human Resources Business Partner (HRBP) is responsible for consultation at all levels related to staffing, performance management, compensation, employee relations, organizational design/development and training, client relationship and project management. The HRBP will be primarily responsible for one of our business units and will work closely with the other HRBPs to manage Human Resource programs that support business objectives and provide input on the strategic direction of the group. The HRBP role will work in a matrix environment with influence and leadership responsibilities for a site of employees ~500. The position is based out of our Orlando, Florida site. No remote options are available
ESSENTIAL JOB SKILLS/DUTIES:
• Employee Relations
o Address employee relations issues of high complexity, which may include issue resolution, employee and management counselling, and performance improvement, as needed
o Partner with a with the Employee Relations team, as needed, to address complex issues
o Approve terminations, conduct exit interviews, and handle any other termination processes, as necessary
o Responsible for coordinating reductions-in-force and efficiency exercises, including communication plans, notifications, severance packages, etc.
• Performance Management
o Supports the deployment of the annual performance management process, including goal setting and ratings calibration
o Facilitate calibration meetings and work with managers to develop action plans
o Coach managers on corrective action process to provide guidance and ensure consistency in application
• Organizational Design, Development & Change Management
o Proactively partners with Organizational Design & Talent Management team (OD&TM) to meet development/training needs of the business and create a development roadmap for the client population
o Drive change in a complex environment, including communicating and coaching for change
o Works with business leaders to develop appropriate organizational structures
o Utilize retention and exit interview data to propose/inform change
o Develops retention/engagement strategies for client population
o Works with internal communications to support function-specific communications efforts, as necessary
• Client Relationship Management and Project Leadership
o Acts as a go-to resource for clients; impacts client decisions through influence and expertise
o Represents the Corporate groups in HR COE planning sessions and initiatives, as assigned
o Manages projects or participates as a team member for selected function-specific or multi-function HR initiatives, as requested/directed
• Staffing & Talent Management
o Understand the talent capabilities and gaps for the client populations
o Partner with leaders to understand and clarify staffing needs and support appropriate talent acquisition strategy
o Partner with Talent Acquisition to manage headcount requests and approval processes
• Compensation & Incentives
o Partner with Compensation and with business leaders to ensure adequate understanding and execution of rewards processes
o Update/create enhanced rewards programs in alignment with functional goals
o Drive the deployment of the annual rewards process, including merits, bonuses, recognition, and stock option grants
SKILLS:
Technical skills:
Soft/Leadership skills:
• Active listener; strong communication - verbal and non-verbal. Ability to influence
• Effective problem solver; works through ambiguity; provides options; executes well
• Manages time; self-directed; provides guidance to more junior team members
• Manages relationships with key stakeholders and ensures effective teamwork across team
• Solid business acumen; anticipates obstacles and supports team's success
• Leads change for team members and team's work
• Team leader and supports team to ensure success. Develops trust-based relationships.
• Proactively seek as well as provides coaching and feedback to team and peers
• Engage, inspires team members. Effective at determining work to own and work to delegate.
• Drives for continuous improvement.
• Accountable for performance of team and ensuring a customer first mindset.
EDUCATION AND EXPERIENCE:
Preferred Education and Experience
• Bachelor’s degree in Business Administration, Human Resources, or equivalent degree required
• 3+ years of experience in Human Capital/Human Resources or related field required—HR Business Partner or generalist experience strongly preferred
• Demonstrated strong employee relations experience and working knowledge of multiple human resource disciplines including compensation/pay practices, US employment law, performance measures, change leadership, and labor relations
• Excellent teamwork and collaboration skills, including proven ability to work effectively in a matrix environment
• Excellent verbal and written communication and presentation skills
• Must be results-driven with the proven ability to multi-task in a fast-paced, deadline driven environment
• Demonstrated ability to analyze data and make decisions in difficult situations
• Proficiency in working with HRIS systems, preferably Workday, as well as Excel and PowerPoint
• PHR, SPHR, GPHR preferred
NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.
Skills Required
- Bachelor's degree in Business Administration, Human Resources, or equivalent
- 3+ years experience in Human Capital/Human Resources or related field (HR Business Partner or generalist experience preferred)
- Demonstrated strong employee relations experience and knowledge of compensation, US employment law, performance management, change leadership, and labor relations
- Proficiency with HRIS systems
- Experience with Workday (preferred)
- Proficiency in Excel and PowerPoint
- Excellent verbal and written communication and presentation skills
- Ability to work effectively in a matrix environment; strong teamwork and collaboration skills
- Demonstrated ability to analyze data and make decisions in difficult situations; results-driven and able to multi-task
- PHR, SPHR, or GPHR certification
- Must be based in Orlando, Florida; no remote work
Asurion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Asurion and has not been reviewed or approved by Asurion.
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Fair & Transparent Compensation — Pay is often described as solid or competitive in certain corporate and technical tracks, with some roles viewed as aligned to market ranges.
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Strong & Reliable Incentives — Short-term incentives and bonus structures are described as a meaningful layer on top of base pay, increasing total compensation when targets are met.
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Healthcare Strength — Medical, dental, and vision offerings are described as inclusive and broad, with additional protections like life/AD&D and disability coverage available.
Asurion Insights
What We Do
We're a global tech care company keeping nearly every device and appliance in your home running smoothly. Trusted by more than 100 leading brands and serving over 230M customers worldwide, we deliver tech support, repair, protection, and replacements at a massive scale. From your neighborhood uBreakiFix by Asurion repair store, to in-home tech support, to global protection plans, we’re the people keeping your tech connected when it matters most.
Why Work With Us
As Asurion, you will work with people who care about you and the work we do together. You can depend on us to care about the work you do.
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