About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
The HR Business Partner (HRBP) – Employee Relations serves as a strategic partner to business leaders and employees, providing expert guidance on employee relations, policy interpretation, conflict resolution, and compliance. This role ensures a fair, consistent, and legally compliant approach to employee management while fostering a positive and productive work environment.
Duties and Responsibilities:
Employee Relations & Case Management
Serve as the primary point of contact for employee relations matters, including grievances, disciplinary actions, investigations, and conflict resolution.
Conduct impartial and thorough investigations related to employee concerns, misconduct, and policy violations.
Provide guidance to leaders and employees on HR policies, labor laws, and company procedures.
Recommend appropriate corrective actions and ensure consistent application of disciplinary measures.
Policy & Compliance
Ensure compliance with local labor laws, employment regulations, and internal policies.
Support the development, review, and implementation of HR policies and employee handbooks.
Partner with Legal and Compliance teams on sensitive or high-risk cases.
Manager & Employee Advisory
Coach managers on effective people management, performance management, and handling employee concerns.
Provide guidance on employee lifecycle matters, including onboarding, performance improvement plans, leaves, and separations.
Act as a trusted advisor to employees, promoting open communication and early resolution of issues.
Engagement & Culture
Support employee engagement initiatives and help address workplace concerns impacting morale and productivity.
Identify trends and root causes of employee relations issues and recommend proactive solutions.
Promote a culture of respect, inclusion, and accountability.
HR Partnership & Reporting
Collaborate with HR Centers of Excellence (TA, L&D, Compensation & Benefits, Payroll) to support business needs.
Prepare reports and analytics related to employee relations cases, trends, and outcomes.
Participate in audits and ensure proper documentation of all ER cases.
Qualifications:
Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
2+ years of HR experience (HR Generalist or similar role), with a strong focus on Employee Relations.
In-depth knowledge of labor laws, employment standards, and HR best practices.
Proven experience in conducting investigations and handling complex ER cases.
Strong communication, negotiation, and conflict resolution skills.
Ability to handle sensitive matters with confidentiality and professionalism.
Experience working in a fast-paced, multi-stakeholder environment.
Amenable to work onsite and in shifting schedule
Skills Required
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
- 2+ years of HR experience, such as an HR Generalist role, with a strong focus on Employee Relations.
- In-depth knowledge of labor laws, employment standards, and HR best practices.
- Proven experience conducting investigations and handling complex employee relations cases.
- Strong communication, negotiation, and conflict resolution skills.
- Ability to handle sensitive matters with confidentiality and professionalism.
- Experience working in a fast-paced, multi-stakeholder environment.
- Willingness to work onsite and on a shifting schedule.
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
