Our Opportunity:
Chewy is seeking a Human Resource Business Partner to join our customer service center based in Plantation, FL. The ideal candidate understands what customer service really means from an HR perspective. In this role you'll support one of the largest, fastest growing, most dynamic teams in e-commerce today. You'll be working on everything including: orientation of new team members, performance management, benefits administration, and any employee relations matters. Using your business skills combined with HR knowledge you will be able to identify and resolve problems quickly by gathering the facts, analyzing the data, and making a determination.
What You'll Do:
- Partner with managers to retain, develop, and motivate people to achieve their fullest potential
- Work with leaders to develop and implement HR plans and solutions in order to achieve strategic business initiatives and deliver results
- Implement/administer/interpret customer care and corporate policies/programs/procedures
- Work with managers and employees to address employee relations issues, ensuring a balance in representing all parties' interests
- Provide management coaching to build leadership capabilities to address and resolve employee issues
- Review and analyze data to identify trends and recommend solutions to improve performance, retention, and employee experience
- Partner with business leaders to drive projects and programs to employee engagement, business performance, and employee retention
What You'll Need:
- Bachelor's degree
- 5-7 years of HR, or relevant business experience
- Excellent written and verbal communication, interpersonal skills; High quality document and report preparation
- Demonstrated ability to coach managers and supervisors to use company best practices for maximum effectiveness
- Strong business acumen, including strong problem-solving skills, critical thinking, and self-initiative
- Ability to influence and partner with different levels of the organization to achieve results
- Position may require travel
Bonus:
- Master's degree
- PHR Certification
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree
- 5-7 years of HR or relevant business experience
- Excellent written and verbal communication skills
- Demonstrated ability to coach managers
- Strong business acumen and problem-solving skills
- Ability to influence and partner with different levels of the organization
- Willingness to travel if required
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
