Specialist - Human Resources (HR Operations)

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.

For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments.

Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected.

By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.

This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead.

Wood Mackenzie
Intelligence Connected

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Wood Mackenzie Values

• Inclusive – we succeed together
• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action

Role Purpose

As part of the Global Colleague Experience function, the HR Associate serves as the first point of contact for HR enquiries and transactional requests. This role is responsible for delivering efficient, accurate, and customer‑focused HR operational support across the employee lifecycle.

The HR Associate applies strong knowledge of HR processes and systems, works collaboratively with global HR colleagues, and contributes to providing a consistent and positive employee experience.

This is an exciting opportunity to join the team as we continue to develop and enhance our Colleague Experience function. Our mission is to deliver a best‑in‑class HR service that supports the HR Service Delivery model and improves colleague and candidate journeys through streamlined systems and processes. We partner closely with HR colleagues and the business to problem‑solve, advise, and enable seamless HR operations.

This entry‑level role is well suited for someone looking to start or grow their career in HR, offering hands‑on experience across a broad range of foundational and transactional HR activities.

Key Responsibilities

• Manage assigned pre‑boarding activities to ensure a smooth and positive new‑hire experience

• Act as the first point of contact for new hire and employee HR enquiries

• Triage, resolve, and escalate requests through the ServiceNow portal, in line with SLAs

• Maintain accurate and complete employee data to support reporting, compliance, and audits

• Support the administration of employee benefits

• Collaborate with Finance to support the accurate and timely processing of payroll

• Complete required compliance activities and audits in accordance with internal and regulatory standards

• Proactively contribute to the continuous improvement of Colleague Experience processes, tools, and documentation

• Partner with HR colleagues and stakeholders across the organisation to build strong, trusted relationships

• Monitor personal performance to ensure delivery against team SLAs and KPIs

About You

• Previous experience supporting HR transactional or operational activities

• Experience using Workday (desirable) or similar HR systems

• Strong interpersonal and communication skills, with the ability to collaborate effectively within local and global HR teams

• A customer‑focused mindset with a strong commitment to delivering excellent service

• Ability to work independently, demonstrating initiative, resourcefulness, and sound judgment

• Working knowledge of HR operations and understanding of relevant local statutory requirements

• Strong Excel skills, with the ability to query and analyse data

• Highly organised, with the ability to prioritise workload effectively

• Comfortable managing multiple requests and competing priorities, with strong attention to detail

• A continuous learner who stays current on HR trends, statutory updates, and best practices

Expectations

• Acts with integrity and discretion when handling confidential and sensitive employee information

• Collaborates effectively across organisational boundaries with internal and external stakeholders

• Demonstrates ownership and accountability for delivering HR services to a consistently high standard

• Brings a strong attention to detail, ensuring accuracy while identifying opportunities for improvement and efficiency

We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future.

While this is expected to be a full-time role, part-time or flexible working arrangements will be considered. Due to the global nature of the team, a degree of flexible working will be required to accommodate different time zones.

Equal Opportunities

We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov 

If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.