The role provides support to employees and managers at a regional or cluster level. As a trusted professional, the Advisor works closely with Consultants, Business Partners and Centres of Excellence to provide timely, effective and efficient services to managers and employees
Duties and Responsibilities
- Supports managers and employees with questions / concerns on P&C processes and policies.
- Managing the resolution of queries within agreed service levels.
- Providing accurate responses to queries first time.
- Effective management of queries through the case management system.
- Timely escalation of queries to the correct point of contact responder.
- Preparing employees’ documents (e.g. offer letters, contracts, bonus letters, termination letters etc)
- Collaborating with People Centres of Excellence to resolve any questions that ‘break policy’.
- Providing feedback to CoE’s on consistent policy questions / issues.
- Supporting the implementation of Continuous Improvement initiatives.
- Proactively encouraging the use of self-service tools and portal by all employees and managers.
- Working closely with other Service team members and P&C Consultants and People Business Partners, actively forwarded cases related to data management to the responsible P&C point of contact.
- Other duties as required from time to time.
Requirements
- At least 1 to 2 years experiences in HR Employee Services/HR Shared Services or as HR Generalist ·
- Knowledgeable in the following areas:
- HR Ticketing system
- HRIS/database application programs
- Case management
- Data analysis and interpretation
- HR and Process knowledge
- Bachelor’s degree required preferably in Psychology, Social Sciences, Human Resource Management and other management courses
- Problem Solving
- Customer Services
- Time Management
- Prioritisation
- Attention to Detail
- Influence
- Teamwork/collaboration
Benefits
- Great Place to Work certified for 4 consecutive years
- Flexible work arrangement
- Global exposure
Top Skills
What We Do
Keywords Studios is an international technical and creative services provider to the global video games industry and beyond.
We bring to life digital content that entertains, connects, challenges and educates people worldwide.
Established in 1998, and now with more than 65 facilities in 22 countries strategically located in Asia, the Americas, Australia and Europe, we provide integrated art creation, marketing services, software engineering, testing, localization, audio and customer care services across more than 50 languages and 16 games platforms to a blue-chip client base of more than 950 clients across the globe.