HR Application Support Analyst

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
What does it mean to live the Caterpillar Experience?
It means you play a part in building a better world. You contribute to a winning culture-a spirit of accountability-that has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people. Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community, and your world.
Job Summary:
As the HR Application Support Analyst, you will be responsible for supporting the day-to-day operations of multiple Human Resource (HR) related applications. This role will be responsible for analyzing system
issues and engaging with IT teams and Vendors to help resolve technical problems. The HR-IS Analyst will
also support system upgrades, migrations, and provide process improvement recommendations.
What You Will Do:

• Responsibility for day-to-day support and maintenance of HR applications
• Analyze users' requests, identify problems, research solutions, and resolve technical problems as needed for the wide variety of applications and systems supported within HR-IS
• Act as a liaison / integration point between HR & IT teams and serve as the main point of contact for the HR-IS team
• Collaborates with Application Management Services vendor to work through issue resolution and identify requirements for application enhancement opportunities
• Manages incident and problem tickets related to HR applications
• Works independently on complex application / technical problem identification, resolution, and process improvements
• Identify risks or opportunities and recommend changes to processes which improve the delivery of HR
• services to the organization
• Performs integrated testing of system components that requires careful planning and execution to ensure timely and quality results
• Partners with application owners to develop project scope, estimate hours / cost, and approvals
• Assists customers with documentation, training, and usability efforts

What You Have:

• A 4-year college or university degree in Information Technology, Computer Science or
• related field of study.
• The incumbent should be knowledgeable of the appropriate programming languages (such as java, python, and .net); computing hardware and software; and current development processes and tools.
• One year or more experience in systems development or support work is common.

Top Candidates Will Also:

• Be passionate about technology- the HR technology landscape is continuously evolving and our top candidate is committed to learning new technologies
• Automation (RPA) knowledge or willingness to learn - Microsoft Flow, Automation Anywhere or UIPath
• Excellent interpersonal skills to develop strong working relationships with Business Partners and Vendors
• Understanding or willingness to learn about Snowflake architecture/ design patterns
• Knowledge of security processes in Enterprise settings

What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Additional Info:

• The ideal location for this role is East Peoria-IL, Dallas-TX, Nashville-TN
• This position requires the employee to work a 5-day-a-week schedule in the office.
• This position may require 10% travel.

About Caterpillar -
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Summary Pay Range:
$79,800.00 - $119,760.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
August 6, 2025 - August 12, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.