Job Description:
Key Responsibilities:
Provides employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes
Ensures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines
Provide specialist knowledge and resolution for enquires relating to specific topics (in Tier 2)
Acts as conduit of specialist knowledge between Tier 1 and Tier 3 teams – sharing insight and education to support Tier 1 resolution
Works closely with the nominated CoE(s) to ensure the latest knowledge and standards are being advised correctly/accurately
Perform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements)
Provides service-related activities including managing employee files and related HR documentation, updates to internal tools and databases, responding digitally to a wide variety of employee queries
Responsible for responding to external HR queries including reference requests
Radically collaborates with specialist teams (e.g. payroll, COE’s, business facing HR, finance, legal, tech etc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations
Building knowledge of local customs and employment laws, applying this ensure processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times
Monitors the completion of queries, and continually reviews policy, processes, data quality, system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team
#LI-CA2
Location:
Buenos AiresBrand:
DentsuTime Type:
Full timeContract Type:
PermanentSkills Required
- Deliver high-quality customer service to employees, managers and HR Business Partners
- Knowledge and adherence to standardised HR processes and service level agreements
- Specialist HR knowledge for Tier 2 enquiries and ability to escalate/share with Tier 1 and Tier 3
- Experience working with HR Centers of Excellence and cross-functional teams (payroll, finance, legal, tech)
- Accurate data entry and maintenance of employee master data in HR systems and internal databases
- Understanding of GDPR/data protection requirements and local employment laws to ensure compliance
- Manage employee files, HR documentation and respond to external HR queries (e.g., reference requests)
- Monitor query resolution, review policies/processes and support continuous service improvement
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
-
Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
-
Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
-
Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
dentsu Insights
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
