Job Description:
Key Responsibilities:
Provides employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes
Ensures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines
Provide specialist knowledge and resolution for enquires relating to specific topics (in Tier 2)
Acts as conduit of specialist knowledge between Tier 1 and Tier 3 teams – sharing insight and education to support Tier 1 resolution
Works closely with the nominated CoE(s) to ensure the latest knowledge and standards are being advised correctly/accurately
Perform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements)
Provides service-related activities including managing employee files and related HR documentation, updates to internal tools and databases, responding digitally to a wide variety of employee queries
Responsible for responding to external HR queries including reference requests
Radically collaborates with specialist teams (e.g. payroll, COE’s, business facing HR, finance, legal, tech etc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations
Building knowledge of local customs and employment laws, applying this ensure processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times
Monitors the completion of queries, and continually reviews policy, processes, data quality, system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team
#LI-CA2
Location:
Buenos AiresBrand:
DentsuTime Type:
Full timeContract Type:
PermanentSkills Required
- Provide exceptional HR customer service to employees, managers and HRBPs
- Specialist HR knowledge to resolve Tier 2 enquiries and escalate between Tier 1 and Tier 3
- Experience with HR systems, data entry and maintaining employee master data accuracy
- Knowledge of GDPR and local data protection compliance requirements
- Ability to manage employee files, HR documentation and respond to external HR queries (e.g., references)
- Collaborate with CoEs, payroll, finance, legal and other specialist teams to deliver compliant services
- Understanding of local employment laws and customs to ensure compliance with statutory requirements
- Monitor query completion, SLAs and contribute to process and data quality improvements
What We Do
Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, business and society. Established in 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.
