HR Advisor ( Accessibility & Accommodations)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Join a purpose-driven organization where people are at the center of everything we do and where HR plays a critical role in enabling business performance, managing risk, and creating an inclusive workplace experience.

We are looking for an HR Advisor to join our Accessibility & Accommodations team, a specialized group that assists employees in navigating disability-related needs, workplace barriers, and leave-related situations. In this role, you will help create an environment where employees are supported, leaders are equipped to make informed decisions, and accommodation outcomes are fair, consistent, and compliant.

As an HR Advisor, you will manage complex, high-impact accommodation and leave cases that require thoughtful analysis, sound judgment, and a deep understanding of disability and leave laws. Every situation is unique, and success in this role depends on your ability to evaluate nuanced information, assess risk, and develop practical solutions that balance employee needs, legal requirements, and business objectives.

You will do work that matters by helping employees access support they need to be successful, guiding leaders through challenging situations, and ensuring we maintain an inclusive workplace grounded in respect, compliance, and accountability.

What you will do

• Manage end-to-end accommodation and leave cases involving the Americans with Disabilities Act (ADA), Pregnant Workers Fairness Act (PWFA), Family and Medical Leave Act (FMLA), leaves of absence, and workplace accessibility matters

• Manage and document the interactive process, evaluating medical information, restrictions, job requirements, and accommodation options to determine appropriate solutions

• Analyze complex and often ambiguous situations, applying sound judgment to develop practical, compliant, and business-aligned recommendations

• Partner with Employee Relations, Legal, Leave Administration, and other key stakeholders to assess legal, operational, and employee impacts while balancing risk, employee experience, and business needs

• Serve as a trusted advisor to leaders, HR partners, and stakeholders on accommodation strategies, leave administration, and accessibility-related matters

• Communicate sensitive decisions and complex information with clarity, professionalism, and empathy

Why this role matters

• You will directly influence the employee experience by helping remove workplace barriers and ensuring employees have meaningful access to opportunities and support

• You will serve as a key advisor in situations that require both technical expertise and thoughtful human judgment, helping leaders make informed and defensible decisions

• You will contribute to a workplace culture that values inclusion, accessibility, and belonging while maintaining a strong compliance and risk-management

• You will help the organization navigate evolving disability and leave requirements while delivering consistent and equitable outcomes

What we offer

• The opportunity to make a meaningful impact on the lives and experiences of employees across the enterprise

• Exposure to complex, high-visibility work that strengthens your expertise, judgment, influence, and strategic thinking in accessibility, accommodations, and employment-related compliance

• A collaborative HR team that values continuous learning, partnership, and shared problem solving

Who you are

• A confident and credible advisor who can navigate sensitive situations with professionalism, empathy, and sound judgment

• Skilled at analyzing complex information and translating legal, medical, and operational considerations into practical recommendations

• Comfortable operating independently and making decisions in situations where guidance may not always be clearly defined

• Strong in critical thinking, risk assessment, and balancing competing priorities

• Detail-oriented with a commitment to accurate, defensible documentation and high-quality case management

• Passionate about accessibility, inclusion, and creating workplace solutions that provide equitable access 

Basic Qualifications

• Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience

• 3–5+ years of experience in employee relations, HR advisory services, disability management, accommodation administration, or related HR functions

Preferred Experience

• Experience in HR Operations, HR Advisory Services, or an HR Service Center environment

• Knowledge of workplace accommodations, disability management, leave administration, and accessibility solutions

• Experience working with case management systems such as ServiceNow

• Strong customer service, communication, and problem-solving capabilities

• Experience partnering with Legal, Employee Relations, or other risk-management functions on complex issues

• Experience interpreting and applying ADA, FMLA, PWFA, and related federal, state, and local laws

• Experience managing complex employee cases requiring independent judgment and stakeholder consultation

This role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,515.00 - $95,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.