At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
This role is accountable to support day-to-day maintenance of HR Service across many countries. This role is responsible for providing resolution of HR queries to managers, HR Partners and employees to ensure a consistent and high level of customer service and operational excellence. The HR Agent is the first line of support (Tier 1) for all HR-related inquiries and is responsible for high-volume transactions throughout the employee lifecycle.
- Act as a point of contact for employees and managers for all administrative queries and provision of administrative support, based on policies and procedures of the company.
- Deal with all customer (Employee, People Leader, HR) enquiries in a professional, courteous & timely manner incl. all central communication channels (email, phone, chat, personal enquiries), daily operating in internal ticketing and HR System.
- At all times conveying a professional and efficient attitude following best customer service standards.
- Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
- Escalate issues when required and work with appropriate parties to resolve, interact with various HR teams.
- Ability to work in a fast paced environment,
- Help educate the business on how they can navigate to access HR knowledge and content.
- Understand and proactively act upon opportunities to improve the overall employee experience (make recommendations for improvements to areas where required).
- Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience and/or training.
Expectations:
Education: Bachelor’s Degree
Experience:
- Experience in HR or Shared Service Operations in international environment,
- Familiarity with HR tools (ticketing systems, internal HR Systems; knowledge of WorkDay and ServiceNow is an asset),
- Ability to develop, implement and maintain processes based on industry best practices,
- Attention to detail; proven planning and organizational skills,
- People-centric mindset
- Excellent customer service and communication skills
- Problem solving and decision-making skills,
- Understanding of policy intent with knowledge of when exceptions should be applicable
- Supportive and enthusiastic team player
- Ability to handle sensitive, confidential information.
Additional Preferences:
- Advanced in Microsoft Office
- Experience working in a remotely managed team; demonstrated ability to handle the role independently.
- If needed – flexibility to work afternoon shift 3:00 PM – 11 PM CET to accommodate different time zones may be required
- Work location: Warsaw or Guadalajara.
- Language: Spanish and English are required.
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Top Skills
What We Do
At Elanco, we work to improve the health of animals through innovative products and services for pets and farm animals around the world. As a global animal health company, we provide solutions that empower our customers to advance a vision of Food and Companionship Enriching Life. Since 1954, Elanco has committed to empowering veterinarians, farmers, and all those who care for animals with the tools they need to help animals live healthy lives.
Healthier animals are the key to making our lives better - This is the fundamental belief uniting all global Elanco employees. That’s why we are committed to the idea that our business can be a unique force for good for all in society.
Through our Elanco Healthy Purpose™ framework of Environmental, Social and Governance (ESG) commitments, we focus on delivering sustainable solutions to advance the well-being of animals, people and the planet. This program also enables our employees around the world to take paid time off to make an impact as a volunteer, offering their time or talent to give back to our customers, causes and communities. #ElancoHealthyPurpose #WeAreElanco
