NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.
We are seeking a motivated HPC Technical Account Manager or hardware engineer with soft skills, passionate about HPC data center technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations for a broad scope of groundbreaking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues. As a member of our TAM team, you are a meticulous, proficient communicator who is fundamentally interested in helping our customers succeed, taking ownership in resolving issues, and ensuring a high level of customer satisfaction is maintained and delivered. A significant part of the role is interacting with engineering, marketing, and support teams regularly.
What you will be doing:
Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies.
Own and resolve customer issues during installation, operation, maintenance or product application.
Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.
Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.
What we need to see:
8+ years in providing in-depth customer support and debugging for hardware and software products.
BS degree in Computer Science, Engineering, or a related field, or equivalent experience.
Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
Superb communication and presentation/oral skills
Strong organizational skills and able to prioritize / multi-task easily with limited supervision.
Ways to stand out from the crowd:
Experience troubleshooting, debugging, and solving problems in large-scale HPC network environments
Experience as a developer and/or support escalation team member for large enterprise customers or service providers.
Scripting in Python, bash, Ansible, yaml, etc…
Background with developing or debugging AI and data analytics software.
Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/
You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.Skills Required
- 8+ years providing in-depth customer support and debugging for hardware and software products
- Bachelor of Science degree in Computer Science, Engineering, or a related field, or equivalent experience
- Profound knowledge and experience with Linux and networking
- LFCS or RHCSA knowledge or certification
- Expertise with data center virtualization concepts and trends, including VMware, Docker, and Kubernetes
- Exceptional interpersonal skills and ability to lead resolution of critical customer issues
- Excellent communication, presentation, and oral skills
- Strong organizational skills and ability to prioritize and multitask with limited supervision
- Experience troubleshooting and solving problems in large-scale HPC network environments
- Experience as a developer or support escalation team member for large enterprise customers or service providers
- Scripting experience with Python, Bash, Ansible, or YAML
- Background developing or debugging AI and data analytics software
NVIDIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NVIDIA and has not been reviewed or approved by NVIDIA.
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Equity Value & Accessibility — Equity awards and a discounted ESPP are highlighted as core parts of total compensation, enabling employees to share in the company’s success. Stock-based compensation and the two-year lookback ESPP are consistently described as especially valuable.
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Healthcare Strength — Health coverage is portrayed as robust, with comprehensive medical, dental, and vision options alongside mental health support and on-site care resources. Employer HSA contributions and wellness perks reinforce the depth of the offering.
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Retirement Support — Retirement programs are depicted as strong, featuring a meaningful 401(k) match with Roth options and support for Mega Backdoor Roth contributions. These elements position long-term savings as a notable advantage of the total rewards package.
NVIDIA Insights
What We Do
NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, NVIDIA is increasingly known as “the AI computing company.”
