Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for overseeing the cleanliness and maintenance of all public areas within the hotel and meeting the highest standards of cleanliness and presentation. As a Housekeeping Supervisor, you’re not just supervising the cleanliness and upkeep of the hotel’s public spaces – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Team Leadership: Lead and motivate housekeeping staff to maintain high standards of cleanliness and efficiency.
- Quality Control: Conduct regular inspections of rooms and public areas to ensure hotel standards are met.
- Inventory Management: Monitor and manage cleaning supplies and equipment.
- Guest Relations: Address and resolve housekeeping-related guest requests and complaints professionally.
- Training & Development: Train staff and support ongoing skill development.
- Collaboration: Coordinate with other departments to ensure smooth operations and guest satisfaction.
- Reporting: Maintain accurate records of housekeeping activities, performance metrics, and guest feedback. Prepare and submit reports on the status of public areas to the Executive Housekeeper.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience in housekeeping or hospitality management.
- Strong team management skills.
- Excellent attention to detail and organizational abilities.
- Effective communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Understanding of housekeeping procedures and standards.
Skills Required
- Proven experience in housekeeping or hospitality management
- Strong team management skills
- Excellent attention to detail and organizational abilities
- Effective communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Understanding of housekeeping procedures and standards
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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