House Manager

The Company

The McCoy Center for the Arts was created through a unique partnership between the City of New Albany, Plain Township, New Albany-Plain Local School District, and the New Albany Community Foundation. Our mission is to inspire and enrich lives. This center of artistic excellence fosters lifelong learning opportunities and an appreciation of the arts and culture through education, entertainment, participation, and collaboration.

Primary Function

The House Manager assists the Director of Operations with a variety of duties to help maintain a smooth, well-run front-of-house operation during performances, ensuring patron satisfaction and safety.

Duties and Responsibilities

• Prepares and closes the front-of-house for performances including turning lights on and off, locking and unlocking doors, distributing radios, verifying and maintaining appropriate quantities of programs and stuffers, and assisting the Director of Operations in duties related to events.
• Ensures cleanliness and safety of theatre by checking seating areas, entrances, egresses, and restrooms and informing Operations Assistants/Custodians if stocking items are needed.
• Provides custodial assistance during events as needed, such as maintaining and checking restrooms between intermission and the conclusion of the event and ensuring the building exterior is clean and clear of debris.
• Manages ushers including sign-in, assigning usher positions, and ensuring ushers have the proper equipment and training for their positions.
• Coordinates the activities of all front of house volunteers.
• Communicates regularly with the Director of Operations to discuss event specifications, special instructions, and special duties.
• Completes house reports.
• Maintains a presence in the lobby before, during, and after an event to provide complete patron satisfaction including special seating needs, taking tickets, and handling unforeseen or emergency situations in a prompt, courteous fashion.
• This job description is not designed to cover or contain an exhaustive list of duties, responsibilities, and key performance objectives that are expected of the employee. These items may change, or new job-related items may be assigned from time to time.

Knowledge, Skills and Abilities

• Effective communication skills for working with renters, guests, volunteers and staff members.
• Efficient problems solving skills with the ability to quickly resolve problems in a calm, professional manner.
• Ability to perform a variety of tasks, often changing assignments with short notice.
• Quality customer service skills, thoroughness, and attention to detail.
• Ability to perform moderate lifting (up to 25-50 lbs), standing, bending and kneeling and climb stairs repeatedly throughout the course of performances, as necessary.
• An enjoyment of public interaction and the performing arts is important.

Credentials and Experience

• High School Diploma or Equivalent
• Typically, 2+ years of experience working in a public or events facility with customer service responsibilities are needed to have sufficient experience and judgement to perform this role.
• Base pay for this role is $19/hour.

Special Requirements

• Successful background check.
• Most the McCoy Center’s public events take place at night and on weekends. This position requires occasional presence on-site during nights and weekends.