Jobs at Columbus Association for the Performing Arts (CAPA)

Oversee CAPA’s volunteer engagement program and house managers while ensuring welcoming, accessible, and memorable patron experiences. Responsibilities include volunteer recruitment, onboarding, training, scheduling, performance guidance, recognition, reporting, and accessibility certification. The role also manages theatre tours and docent programs, collaborates across departments, evaluates patron feedback, recommends operational improvements, and supports events during nights and weekends. This position requires occasional on-site presence and 24/7 emergency availability.

Lead design, documentation, and continuous improvement of ticketing workflows and system architecture. Configure and QA Tessitura, support migration from Ticketmaster, develop SOPs and training, partner with cross‑functional teams, and maintain reporting and data integrity to improve operational efficiency and patron experience.