COMINFO is a Czech technology company that develops smart access control solutions securing buildings and property around the world. Through our products, we help people feel safe when arriving at work, visiting office buildings, or travelling by metro.
Our product portfolio includes high-tech turnstiles that allow, for example, integration of biometric readers or automatically call an elevator when a visitor card is presented. In our projects, however, we focus not only on technological functionality but also on product design requirements, ensuring that the turnstiles do not disrupt the appearance and overall concept of the interior where they are installed.
We also specialize in the development of attendance and access control software and hardware.
We are currently looking for a new colleague for the position of Helpdesk Specialist.
Job Responsibilities- Receiving calls on the Hotline, recording them, and forwarding them to technicians
- Registering customer requests in the helpdesk system
- Processing service reports
- Working in the K2 ERP system
- Preparing documentation for resolving requests and assigning them to designated technicians
- Monitoring and evaluating repair deadlines
- Reporting unresolved requests to the supervisor
- Informing customers about service intervention schedules
Requirements
Minimum secondary education
English at C1 level
Assertiveness
Attention to detail
Strong interpersonal and communication skills
Basic knowledge of the Office 365 suite
Loyalty
Benefits
Meal vouchers
25 days vacation
Company events
English courses
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What We Do
Welcoming you to a stadium for the big match. Keeping you safe at an airport on the way to your flight. Guarding your valuable information in a datacentre. Protecting the vulnerable in hospitals. And maintaining your safety in the workplace. Around the world, Gunnebo Entrance Control is the name found on speed gates, revolving doors, turnstiles and security booths in the most demanding environments.
Through our global manufacturing network we provide a range of entrance control solutions that set the benchmark for others. A focus on quality for effortless operation that lasts for years. A design flair that lifts your lobby or gateway to welcome visitors. And innovation integration with your existing identification and access control systems.
For a safer world, make it Gunnebo Entrance Control.
