The Role
Welcome and seat guests, manage waitlists and reservations, monitor wait times, maintain seating flow and restaurant communication, perform opening/closing sidework, restroom sanitation checks, assist bussers/servers/bartenders, and ensure a safe, sanitary guest experience while upholding upscale service standards.
Summary Generated by Built In
Company Overview
Fixins Soul Kitchen seeks to redefine the American soul food experience. We are full-service restaurants that uniquely combine traditional soul food with outstanding service and hip, energetic dining environments. Founded by former NBA All Star Kevin Johnson and his wife, Michelle, Fixins’ menu is rooted in the Southern recipes passed down through generations from Kevin’s family and friends. Established in 2019 with the flagship store in the Oak Park neighborhood of Sacramento, CA, Fixins is rapidly expanding. With additional current locations in Los Angeles (at the Staples Center), Tulsa (Black Wall Street), Detroit (Harmonie Park) and 6 new stores planned to open in the in next 2 years, we are seeking team members at all levels to join us in our goal of becoming the largest Black owned restaurant group in the nation.
Position Summary
As a Host/Hostess at Fixins, you are the first smiling face our guests see—and you set the tone for their entire dining experience. You’ll welcome each guest with warmth and professionalism, provide accurate wait times, and ensure smooth seating flow throughout the restaurant. This role requires excellent communication, strong organizational skills, and a genuine passion for hospitality. If you love creating great first impressions and enjoy working in a fast-paced, team-oriented environment, we’d love to have you at our front door.
Key Responsibilities
- Provide first and last impressions that are lasting impressions
- Maintain energy and enthusiasm throughout the shift
- Answer the telephone in a friendly, upbeat manner and with a smile on your face
- Perform the role of Greeter, Seater and Coordinator
- Know menu details, drink special(s)/specialties
- Know what credit cards we accept
- Greet Guests with a warm, friendly smile and eye contact
- Use genuine and unique greetings
- Manage the seating list
- Monitor wait times
- Organize the seating of Guests
- Manage the communication throughout the restaurant
- Welcome all Guests with genuine and unique greetings
- Organize menus and silverware for each Guest
- Make note of special needs or seating requests
- Greet Guests and organize all aspects of seating
- Provide relentless service to all Guests.
- Manage Call Ahead Seating and Reservations.
- Complete assigned opening, ongoing, and closing sidework.
- Complete Restroom Sanitation Checks every 15 minutes.
- Maintain a safe, sanitary, and secure environment at all times.
- Notify a Manager of all Guest complaint
- Assist Bussers by clearing and/or wiping tables.
- Assist Servers by refilling beverages.
- Assist Bartenders by handling carry out orders.
- Perform any other tasks or duties as assigned by a Manager.
Coordinator
Seater
Secondary Responsibilities
Qualifications
- Minimum of 1 year of experience hosting in an upscale restaurant setting.
- Proven ability to provide exceptional customer service and exceed guest expectations.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Impeccable appearance and demeanor, reflecting the standards of an upscale dining establishment.
- Proficient in upscale dining etiquette and service protocols.
- Positive attitude and a willingness to learn and grow.
- Availability to work evenings, weekends, and holidays as needed
- Must have or be willing to obtain Food Handler’s Card and Responsible Beverage Service (RBS) Certification if required by law (Certifications differ per state)
Work Environment & Physical Requirements
- Ability to lift and carry up to 25 lbs.
- Frequent standing, walking, bending, and reaching
- Exposure to hot surfaces, kitchen equipment, and potential allergens
Fixins Soul Kitchen is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, national origin, ancestry, sex, gender identity or expression, sexual orientation, pregnancy, marital status, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Skills Required
- Minimum of 1 year of hosting experience in an upscale restaurant setting
- Proven ability to provide exceptional customer service and exceed guest expectations
- Excellent communication and interpersonal skills
- Strong organizational skills and ability to multitask in a fast-paced environment
- Impeccable appearance and demeanor reflecting upscale dining standards
- Proficiency in upscale dining etiquette and service protocols
- Availability to work evenings, weekends, and holidays as needed
- Must have or be willing to obtain Food Handler's Card if required by law
- Must have or be willing to obtain Responsible Beverage Service (RBS) Certification if required by law
- Ability to lift and carry up to 25 lbs and perform frequent standing, walking, bending, and reaching
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The Company
What We Do
Fixins Soul Kitchen is a full-service soul food restaurant that celebrates the history and traditions of African American culture. The company is dedicated to providing an authentic dining experience that honors the flavors and heritage of soul food while embracing modern culinary techniques and sourcing the freshest ingredients from local farms and suppliers.
