xAI

Hospitality Specialist

Reposted 2 Days Ago

Be an Early Applicant

Palo Alto, CA

In-Office

Mid level

Information Technology

The Role

The Hospitality Specialist enhances guest experiences, executes catering requests, maintains food safety standards, and supports cafe operations while leading and training staff.

Summary Generated by Built In

About xAI

xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

Who We Are:

The xAI Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Specialist enhances the overall guest experience across one or more of our food service outlets or catering locations by upholding exceptional standards of hospitality. They must possess a deep knowledge of hospitality principles and a solid grasp of food and beverage safety protocols. Collaborating closely with hospitality leadership, this role focuses on crafting unforgettable moments for guests through flawless service, while maintaining rigorous standards and expectations. The specialist is empowered to promptly resolve guest concerns or feedback, troubleshoot equipment challenges, apply creative problem-solving, and communicate effectively at all levels. The Hospitality Specialist supports SpaceX’s mission by upholding exemplary, professional and welcoming service environments that enhance the productivity and morale of the workforce while ensuring the team is performing to departmental and company standards.

What You’ll Do:

Execute services and catering/event requests, following detailed schedules and timelines, ensuring absolute guest satisfaction
Support the setup, execution and breakdown of services/events including workstations, surrounding areas, dining, work, and storage spaces, ensuring safety and organization ● Lead all functions of cafe operations including coffee service, sandwich services, inventory, ordering, and training of all cafe employees
Assist in organization, cleaning and maintenance on departmental tools, equipment, and food service areas
Complete daily record keeping, tasks, and opening/closing checklist
Interact professionally with guests, supervisors, and co-workers
Engage with guests through strong customer service, clearly communicating operational expectations, anticipating their needs and exceeding expectations
Maintain proper safety guidelines and food safety/sanitation practices ● Liaison with multiple depts. and key players to ensure every detail of service of events and cafe operations is planned for and executed correctly
Advanced knowledge of food ingredients, preparations and styles
Understanding and ability to operate around the highest level VIPS in the world ● Advanced knowledge of service styles and expectations
Understand and participate in the training of all Hospitality roles and responsibilities, filling in for roles as needed

Qualifications:

High school diploma or equivalency certificate
4+ years of food service experience in customer service role

Skills and Experience:

2+years of leadership experience
7+ years of food service experience in customer service role
Self-motivated and takes initiative in a dynamic, fast-paced environment ● Previous work experience in a high-volume output environment
Previous work experience in team settings
Excellent interpersonal, oral and written communication skills
Excellent time management skills
Advanced understanding of food safety and sanitation practices
Basic computer skills (Microsoft Office primarily)
Advanced knowledge with allergen identification and dietary restrictions ● Showcases level of professionalism
Experience in all areas of restaurant and event service including serving, bartending and porting
Demonstrated excellence in guest service skills: reliable, consistent, informative, pleasant
People leader skills

ADDITIONAL REQUIREMENTS:

Ability to carry large, heavy items unassisted (up to 25lbs)
Must have the ability to stand for long periods – up to 8-12 hours a day. ● Able to perform frequent bending, stooping, and lifting of objects through entire shift ● Must be able to work all shifts and available for overtime, weekends and holiday(s) as needed
Willingness to participate in internal leadership and development training ● Adaptability, problem-solving skills, and extreme attention to detail ● Team player with the ability to collaborate effectively, including but not limited to training of incoming team members

Compensation Range

$30/hour - $33/hour USD

Benefits

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.