- Manage and monitor the Corporate Gifting inbox, ensuring timely and professional responses to all inquiries
- Qualify incoming leads and route opportunities to the appropriate team members
- Maintain accurate tracking and follow-up of all sampling requests and inquiries
- Assist the sales team with client follow-ups, prospecting activities, and pipeline support
- Coordinate and support the execution of sampling programs and requests
- Support the planning and execution of trade shows, events, and marketing activations
- Maintain and update customer databases and account information to ensure data accuracy
- Ensure all activities (leads, samples, follow-ups) are properly logged and tracked in CRM
- Support ongoing improvements in CRM usage, reporting, and data quality
- Assist in developing and implementing tools, processes, and best practices to improve team efficiency
- Support the team in kit development, coordination, and follow-up with clients
- Timely and accurate management of Corporate Gifting inbox
- Lead response time and conversion support
- Sampling Tracking Accuracy
- Accuracy and consistency in CRM updates
- Contribution to reporting and process improvements
- Support in generating new business opportunities
- Post-Event Follow-Up Support (Trade shows)
- Working towards a Bachelor’s/Master’s degree or a recent graduate
- Prior internship experience
- Proactive and self-starter
- Strong attention to detail
- Customer-focused mindset
- Problem-solving and solution-oriented
- Team player with strong interpersonal skills
- Proficient in Excel & Power point
- Comprehensive benefits package
- Annual discretionary corporate incentive bonus
- Competitive paid parental leave
- Generous employee discount to use on all your favorite L'Occitane en Provence product
Skills Required
- Working toward a Bachelor's or Master's degree, or recently graduated
- Prior internship experience
- Proactive and self-starter mindset
- Strong attention to detail
- Customer-focused mindset
- Problem-solving and solution-oriented approach
- Strong interpersonal and teamwork skills
- Proficiency in Excel and PowerPoint
What We Do
The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.
