- Lead on-site onboarding and training for restaurant staff and management
- Provide comprehensive training on Bilt's Exclusive Mobile Checkout and Guest Experience Platform, including guest experience flow, best practices, SOPs, and educating restaurant partners on the "why" behind their partnership with Bilt
- Support launch day execution, including manager and FOH team training, observing service, and coaching teams in real time to ensure a smooth experience for restaurant partners and guests
- Act as the first line of implementation support for partners during launch and initial rollout, including monitoring and responding in Venue x Bilt group chats and escalating issues to the Dining Team as needed
- Troubleshoot operational questions and technology issues calmly and resourcefully during implementation
- Capture and share partner feedback gathered on-site with the broader Dining Team to improve future launches
- Identify potential roadblocks early and communicate clearly to keep implementations on track
- Represent Bilt's hospitality values in every interaction, building trust with restaurant operators and their teams
- Conduct follow-up training sessions with newly launched partners during the implementation period as needed
- Document implementation progress, launch outcomes, and partner feedback for internal stakeholders
- Support a smooth transition of restaurant partners to the Dining Team following successful implementation
- Appreciation for restaurant operations and the dining industry: you understand how service works and what teams need to succeed, with a natural comfort being in a restaurant
- Experience leading restaurant implementations, training, onboarding, hospitality operations, or similar customer-facing initiatives
- A natural relationship builder who can connect with everyone from front-line staff to GMs to ownership groups
- A smart, resourceful problem-solver who can navigate ambiguity and help teams through inevitable launch-day hiccups
- Strong hospitality instincts and the ability to represent Bilt professionally and warmly with partners
- Comfort leading training and presenting to groups (pre-shifts, manager training, etc.)
- Comfortable using basic tools like Slack and Google Workspace
- Ability to work independently and manage multiple restaurant launches simultaneously
- Prior restaurant experience, though not required
- Familiarity with restaurant tech (POS systems, reservations, loyalty programs, or related tools)
Skills Required
- Experience leading restaurant implementations, training, onboarding, hospitality operations, or similar customer-facing initiatives
- Understanding of restaurant operations and the dining industry
- Strong relationship-building skills with frontline staff, general managers, and ownership groups
- Resourceful problem-solving skills and ability to navigate launch-day issues and ambiguity
- Strong hospitality instincts and professional, warm partner interactions
- Comfort leading training and presenting to groups
- Comfort using Slack and Google Workspace
- Ability to work independently and manage multiple restaurant launches simultaneously
- Prior restaurant experience
- Familiarity with restaurant technology such as POS systems, reservation systems, or loyalty programs
What the Team is Saying
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Bilt Compensation & Benefits Highlights
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Healthcare Strength — Health coverage and wellness support are part of the package, with medical insurance consistently highlighted among core benefits. Feedback suggests these offerings are seen as meaningful components of the overall compensation mix.
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Retirement Support — A 401(k) match is included alongside elements like performance bonuses and equity grants. Feedback suggests this long-term support adds perceived value beyond base pay.
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Leave & Time Off Breadth — Paid leave and unlimited PTO are cited within the benefits package. Feedback suggests this breadth is viewed positively when assessing the total offering.
Bilt Insights
What We Do
Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood, no matter where they live. Bilt Members can earn points and access exclusive benefits on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, pharmacy, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1:1 to major airline and hotel programs or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program. In partnership with the top multifamily owners & operators across the country, we’ve also created the Bilt Rewards Alliance, a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more. While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.
Why Work With Us
Bilt Rewards is revolutionizing how people pay rent by rewarding them at home and in their neighborhoods. Here, you'll shape the future of rewards programs while working in a high-impact, fast-paced startup environment. Join our collaborative culture, learn from industry experts, and grow your career while making a meaningful difference.
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Bilt Offices
OnSite Workspace
We’re an in-person company where energy and collaboration fuel our creativity, agility, and speed. With most of our team in the office 4-5 days a week, we create an environment that sparks new ideas and drives our momentum forward.
