Hospitality Assistant

Description

JOB SUMMARY: Perform all necessary hospitality tasks including housekeeping and food service as assigned. Assure adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the community.

ESSENTIAL FUNCTIONS:

Food Service:

1. Disinfect and clean all surfaces in the dining room.
2. Empty and clean trash cans, stock all supplies in dining room and pantries.
3. Retrieve food and supplies from St. Vincent hospital, set up and serve patient meals, label food, record food temperatures, prepare food trays and deliver trays to Medical Unit.
4. Refrigerate leftovers and return dirty dishes to St. Vincent hospital after meal is served.
5. Sweep and mop floors in dining room, fill soap dispensers, hand sanitizer and paper towels.
6. Prepare coffee, refill juice and milk dispensers, and fill salt and pepper shakers.
7. Clean all appliances, and steam tables.

Housekeeping:

1. Empty garbage in all rooms and line garbage cans with clean liners. Place garbage in outside garbage dumpster.
2. In restrooms, clean and disinfect toilets, sinks, and all hard surfaces. Dust mop and mop floors. Fill all dispensers to include: paper towels, soap, toilet paper and hand sanitizer. Empty garbage, clean walls, mirrors and door. Clean shower stalls and bathtubs.
3. Dust office furniture including chairs, desks, key boards, computer screens, tables and file cabinets. Wipe fingerprints and marks off walls, doorframes and light switches. Clean all glass and windows as needed.
4. Restock cleaning supplies and cleaning carts. Wash and fold rags.
5. Make beds when patients check in or out. Strip linens off bed and place in dirty laundry bag; disinfect mattress cover, headboards and all hard surfaces. Place clean linen on beds weekly.
6. Clean kitchen daily, disinfect and wipe down all hard surfaces. Clean and disinfect all appliances to include: stove, microwave, refrigerator, freezers and dishwasher.
7. Run dishwasher and put all dishes away.
8. Vacuum and dust all furniture and blinds.
9. Vacuum all carpeted areas, sweep and mop all hard floor surfaces and stairs.

Miscellaneous Duties:

1. Stocking Sysco supplies and linen deliveries. 
2. Laundering towels, linens, shower curtains and tablecloths.
3. Removing carpet stains and flies from light fixtures.
4. Detail cleaning and any other tasks assigned by Housekeeping Coordinator.
5. Provide holiday and relief coverage as assigned by Housekeeping Coordinator or Supervisor.

ORGANIZATIONAL COMPETENCIES:

1.  Accountability – Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization. Accepts responsibility for own behavior. Assures that resources are allocated in accordance with the priorities of the strategic plan. Performs self-quality monitoring in order to develop and execute plans to meet established goals.  
2. Time Management – Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork, evaluations, and other required documentation accurately and timely.
3. Teamwork – Works cooperatively and capably with a wide variety of people. Actively promotes teamwork and information sharing within and across departments. Works in a spirit of teamwork and trust and maintains professional boundaries in working with others.
4. Flexibility – Adapts rapidly to changing work demands and priorities.
5. Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations
6. Safety – Knows and understands emergency procedures and completes incident reports within 24 hours of event with detailed information.
7. Communication – Consistently uses positive communication skills to promote effective interpersonal relationships. Provides timely and thorough follow-up with internal and external customers. Models professionalism by addressing others with appropriate actions, appearance, and communication. Models and promotes effective written and verbal communication.
8. Customer Service – Supports the organization’s customer service initiative. Strives for service excellence by seeking challenges and turning them into opportunities. Anticipates and meets needs of patients while maintaining appropriate boundaries. Displays a friendly, helpful, and approachable demeanor. Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery.  
9. Respect – Establishes compassionate and supportive rapport with patients. Communicates tactfully and respectfully with patients, coworkers, and others.  
10. Quality Improvement – Assures that information is collected, organized, reported and used to improve the quality of systems and services. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters. Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.  

EDUCATION/TRAINING: High school graduate and one year of housekeeping and/or food service experience in a healthcare or commercial setting.

SKILLS: Ability to read, write and communicate effectively. Knowledge of universal precautions, cleaning materials and equipment. Knowledge of safety standards and procedures. Ability to interact in a friendly and courteous manner with residents and staff to promote a positive team environment. Basic computer skills.

PHYSICAL DEMANDS: Continuous physical effort involving lifting and carrying of up to 50 pounds, walking, standing, and stooping is required. Full body range of motion including, reaching with hands and arms, pushing and pulling, bending, kneeling, crouching, and climbing. Ability to tolerate vibrating equipment and repetitive hard motions. Talking, hearing and normal vision abilities required, including close vision and ability to adjust focus.  

WORK ENVIRONMENT/JOB LOCATIONS: Involves everyday risk or discomfort requiring normal safety precautions in an office or residential setting, meeting rooms and patient care areas. Work may involve mental and emotional stress. Some driving may be required. Will work primarily in main facility and off site facilities.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.