Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job DescriptionWe are currently seeking a Hospitality Application Support Specialist to join our vibrant team. Please note that this opportunity is designed for Front Office team members and professionals with hospitality operations experience. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
As an Application Support Specialist, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.
- Provide hands-on technical support to hotel teams, resolving software-related issues promptly and efficiently.
- Collaborate with the IT team to implement, maintain, and troubleshoot network and system infrastructure.
- Monitor and respond to IT service requests, adhering to service level agreements and providing excellent customer service.
- Assist in user training and documentation to ensure proficient technology usage by hotel staff.
- Contribute to IT projects, upgrades, and enhancements, ensuring successful implementation and minimal disruption to operations.
- Maintain accurate IT inventory records and assist in the procurement of hardware and software resources.
- Stay up to date with the latest IT trends, providing recommendations for technology improvements and optimizations.
- Must have > Hands-on experience working in a hotel environment, preferably in Front Office Operations.
- Good to have > Practical experience using EMMA and a strong understanding of RHG operational processes.
- Good understanding of hotel systems, applications, and workflows, with the ability to support operational users.
- Experience providing end-user support, training, or system guidance within a hospitality environment.
- Strong problem-solving skills and the ability to investigate and resolve system-related issues.
- Excellent communication skills with a service-oriented and customer-focused approach.
- Ability to translate technical concepts into clear, user-friendly guidance for hotel teams.
- Proactive, adaptable, and comfortable working with new technologies and system enhancements.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced hotel environment.
- Knowledge of Microsoft Windows and Microsoft 365 applications.
- Native-level Turkish and professional working proficiency in English, both written and spoken.
Skills Required
- Hands-on experience working in a hotel environment, preferably in Front Office Operations
- Practical experience using EMMA and understanding of RHG operational processes
- Good understanding of hotel systems, applications, and workflows
- Experience providing end-user support, training, or system guidance within a hospitality environment
- Strong problem-solving skills and ability to investigate and resolve system-related issues
- Excellent communication skills with a service-oriented and customer-focused approach
- Ability to translate technical concepts into clear, user-friendly guidance
- Proactive, adaptable, and comfortable working with new technologies and system enhancements
- Strong organizational skills and ability to manage multiple priorities in a fast-paced hotel environment
- Knowledge of Microsoft Windows and Microsoft 365 applications
- Native-level Turkish and professional working proficiency in English, written and spoken
Radisson Hotel Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Radisson Hotel Group and has not been reviewed or approved by Radisson Hotel Group.
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Wellbeing & Lifestyle Benefits — Employee discounts, free staff meals, and hotel stay perks are considered meaningful additions to the compensation package. These extras are often viewed as helpful, particularly for entry-level or hourly roles.
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Parental & Family Support — The company highlights progressive parental and maternal coverage policies in its offices aimed at supporting families. These policies are presented as part of broader inclusion efforts, though specifics can vary by country and role.
Radisson Hotel Group Insights
What We Do
Radisson Hotel Group is a dynamic hotel company that offers opportunities for growth and aims to create memorable moments through exceptional hospitality. They are involved in sales, revenue management, and meeting/events management.
