Note: Fidelity will not provide immigration sponsorship for this position.
The Role
Are you passionate about customer service? Do you have an interest in real estate? Do you thrive when leading people and building relationships? If so, Fidelity Real Estate is seeking a Manager of Facilities and Operations to join our team!
In this role, your primary responsibility will be to provide a magnetic and vibrant workplace experience for all Fidelity associates and visitors by leading the delivery of on-site amenities and hospitality services.
You will provide vendor oversight and deliver on the strategy that is set for food and beverage, fitness and wellness programs. You will also support multifaceted real estate products and service initiatives.
This role is based out of Salt Lake City, UT and has regional responsibilities and personnel in Denver Colorado, Salt Lake City Utah, San Francisco California, and Albuquerque New Mexico. This team of on-site associates is highly visible and readily available to respond to associate needs.
The Expertise and Skills You Bring
- Undergraduate degree or relevant experience.
- Proven track record in hospitality or customer service field is required.
- Corporate real estate knowledge desired, particularly in building operations.
- Familiarity with the financial services industry is valued.
- Experience developing a team.
- Experience with vendor management, including performance accountability, contract compliance, and risk management.
- Proficiency with Microsoft Office.
- Excel at meeting new people and networking and have a compassionate, thoughtful, and respectful demeanor.
- Excellent communication and listening skills and the ability to influence others.
- Direct a team focused on delivering quality services that enable the success of Fidelity businesses.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic.
- Apply innovative thinking to tackle problems.
- Proactively find opportunities to improve, seek feedback, track issues for resolution, and measure engagement efforts.
- Partner with other real estate teams to align priorities, develop and implement regional programs and projects.
- Cultivate key partnerships with Security, Technology and other groups to collectively ensure that business needs are met.
Other Requirements
- Role is on-site 100%.
- Periodic travel is required.
The Team
Fidelity Real Estate is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. The Facilities Operations team manages more than 7 million square feet of space in the United States and overseas and ensures a safe and productive environment for employees while maintaining best-in-class real estate for our visitors and clients. We are customer-centric and focus on delivering solutions that meet the needs of Fidelity associates at all levels.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Skills Required
- Undergraduate degree or relevant experience
- Proven track record in hospitality or customer service
- Corporate real estate knowledge
- Experience developing a team
- Experience with vendor management
- Excellent communication and listening skills
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
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Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
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Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
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Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
