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SENIOR APPLICATION ADVISOR - MANAGED SERVICESThe Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.
They will be responsible for, but not be limited to:
- Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers
- Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
- Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
- Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts
- Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
- Create documentation that enables consistent process execution
- Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight
- Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation
- Provide timely, constructive feedback that builds confidence and supports continuous improvement
- Required - Epic Hospital Billing and Professional Billing certificate
- Post-secondary education or equivalent experience required
- Epic certification in MyChart, EpicCare Link, Care Everywhere, or additional modules, with a well-rounded understanding of application functionality and integration points
- 5+ years of experience implementing, training, or supporting Epic modules
- Demonstrated alignment with Nordic’s core values (maxims)
- Proven problem-solving and technical skills
- Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
- Proficiency with Microsoft Office applications
- Strong attention to detail and organizational skills
- Ability to work both independently and collaboratively within a team environment
- Experience with ticketing systems and change management processes
- Strong customer service track record
- Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred
- Demonstrated sound judgment and appropriate escalation practices
- Ability to participate in on-call rotations outside of core business hours, including nights and weekends
- Ability to travel up to 10%
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Skills Required
- Post-secondary education or equivalent experience
- Epic certification in MyChart, EpicCare Link, Care Everywhere, or additional Epic modules
- 5+ years implementing, training, or supporting Epic modules
- Proven problem-solving and technical skills for Epic applications and integrations
- Excellent written and verbal communication skills, including ability to influence stakeholders up to C-suite
- Proficiency with Microsoft Office applications
- Experience with ticketing systems and change management processes
- Strong customer service track record
- Strong attention to detail and organizational skills
- Ability to work independently and collaboratively within a team
- Ability to participate in on-call rotations including nights and weekends
- Ability to travel up to 10%
- Demonstrated alignment with company core values
- Knowledge of ITIL processes
- Prior management, project management, and system implementation experience
Nordic Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordic Global and has not been reviewed or approved by Nordic Global.
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Inclusive Benefits Coverage — Dental and vision premiums are fully covered for employees and dependents, alongside core medical, life, and disability options. Feedback suggests this breadth of coverage supports families as well as individual employees.
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Flexible Benefits — Flexible schedules, remote work arrangements, and, for some corporate roles, unlimited results‑oriented PTO are emphasized. Feedback suggests flexibility is a meaningful component of the total package.
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Healthcare Strength — Choice of traditional or high‑deductible medical plans, with added disability and life insurance, provides solid foundational protection. Feedback suggests the health and protection basics are comprehensive.
Nordic Global Insights
What We Do
Global Health and Technology Consulting. We connect people, data, and technology to create a healthier world. Let’s work together. Let’s connect healthcare. Nordic helps healthcare organizations harness the power of technology to create healthier systems that lead to healthier businesses. Our global team of more than 1,400 professionals combines deep clinical experience, extensive technical knowledge, insightful strategic vision, and proven operational capability, to deliver transformational outcomes for providers and the people in their care. Nordic provides a broad range of consulting services, including strategic advisory, digital and cloud initiatives, implementation and support, and enterprise technology transformation. Our more than 500 clients trust us to help them identify and focus on the most important priorities, and consistently deliver business-changing impacts that make health systems, and the people they serve, healthier.
