The Role
Lead a multi-specialist hospital turnaround in Abuja by assessing operations, implementing a strategic recovery plan, improving financial performance, optimizing operations and revenue, strengthening governance, driving growth, and building a performance-driven culture.
Summary Generated by Built In
We are seeking a highly experienced, commercially minded, and results-driven Hospital Administrator to lead the operations of a multi-specialist hospital in Abuja. This is not a routine administrative role. We are looking for a leader with proven experience transforming healthcare institutions into financially sustainable, operationally efficient, patient-centered organizations. The ideal candidate must be capable of identifying systemic inefficiencies, restructuring operations, improving patient experience, strengthening accountability across departments, driving revenue growth, optimizing costs, and building a culture of performance and excellence.
The successful candidate will be responsible for repositioning the hospital into a profitable, respected, and high-performing healthcare institution with measurable operational and financial outcomes.
Key Responsibilities
1. Hospital Turnaround & Strategic Leadership
• Conduct a comprehensive operational, financial, and organizational assessment of the hospital within the first 30 days of resumption.
• Develop and implement a clear turnaround strategy with measurable milestones and timelines
• Identify revenue leakages, inefficiencies, underperforming service lines, and operational bottlenecks
• Develop strategies to reposition the hospital competitively within the Abuja healthcare market
• Drive occupancy growth, increased patient retention, and improved service utilization
• Lead expansion and optimization of profitable clinical and non-clinical services
2. Financial Management & Profitability
• Take direct responsibility for the hospital’s financial performance and sustainability
• Develop and implement systems for: Revenue assurance, Billing optimization, HMO claims efficiency, Cost containment, Budget discipline, Procurement control, Inventory accountability.
• Drive and monitor revenue performance indicators
• Improve cash flow management and financial reporting accuracy
• Drive measurable increases in monthly revenue and operating margins
• Ensure all departments operate within approved budgets and productivity benchmarks
3. Operational Excellence
• Oversee day-to-day hospital operations across clinical and non-clinical departments
• Establish and enforce operational SOPs, KPIs, workflows, and accountability systems
• Improve turnaround times, patient flow, service coordination, and overall operational efficiency
• Develop systems for performance monitoring across all units
• Ensure proper utilization of hospital resources, equipment, manpower, and infrastructure
• Implement technology and ERP systems that improve efficiency and reporting
4. Human Resource & Performance Management
• Build a culture of accountability, professionalism, responsiveness, and excellence
• Lead recruitment, restructuring, and performance management initiatives where necessary
• Develop clear departmental KPIs and reporting structures
• Supervise departmental heads and ensure alignment with organizational goals
• Address staff inefficiencies, absenteeism, poor service culture, and low productivity
• Improve staff engagement, discipline, and operational ownership
5. Business Development & Growth
• Develop and execute strategies to increase patient acquisition and market visibility
• Build strategic partnerships with HMOs, corporates, consultants, and referral networks
• Identify opportunities for new service offerings and income-generating initiatives
• Improve the hospital’s competitive positioning, branding, and patient experience
• Work with marketing and clinical teams to grow high-value service lines
6. Clinical Operations & Patient Experience
• Collaborate with clinical leadership to improve quality of care and patient outcomes
• Ensure smooth coordination between medical, nursing, pharmacy, laboratory, imaging, finance, and administrative departments
• Improve patient satisfaction, complaint resolution, and service delivery standards
• Ensure patient-centered care systems are embedded across operations.
7. Compliance, Governance & Quality Assurance
• Ensure compliance with healthcare regulations, licensing requirements, and accreditation standards
• Develop and strengthen internal controls and governance structures
• Ensure proper documentation, reporting, risk management, and audit readiness
• Promote quality improvement initiatives across the hospital
Requirements
• Bachelor’s degree in healthcare administration, Business Administration, Hospital Management, Public Health, or related field
• Master’s degree (MBA, MHA, MPH, or related discipline) strongly preferred
• Minimum of 15 years’ experience in healthcare operations or hospital administration
• Minimum of 5 years in a senior hospital leadership or operational management role
• Demonstrated and verifiable requisite experience
• Strong understanding of:
- Hospital finance
- Revenue cycle management
- HMO operations
- Healthcare operations
- Healthcare quality systems
- Procurement and inventory management
- Healthcare regulations and compliance
• Experience working within the Nigerian healthcare system is required
Technical Competencies
• Hospital Operations Management
• Financial & Commercial Management
• Revenue Optimization
• Strategic Planning & Execution
• Performance Management
• Process Improvement
• Budgeting & Financial Analysis
• Healthcare Quality Assurance
• Data Analysis & Reporting
• ERP/HMIS Systems Management
• Procurement & Inventory Control
Behavioral Competencies
• Patient-centricity
• Strong leadership presence
• High accountability and ownership mindset
• Decisive and execution-focused
• Commercially minded
• Analytical and solution-oriented
• Strong negotiation and stakeholder management skills
• Ability to lead organizational change and restructuring
• Excellent communication and reporting skills
• Resilient and performance-driven
Benefits
Compensation
The package will include:
• Base salary (open to negotiation)
• Performance bonuses tied to profitability and operational targets
• Accommodation and/or transport support (where necessary)
• Health insurance
• Executive leadership benefits
• Career growth opportunities
Only candidates with strong healthcare operational leadership experience will be shortlisted.
Skills Required
- Bachelor's degree in healthcare administration, Business Administration, Hospital Management, Public Health, or related field
- Master's degree (MBA, MHA, MPH, or related discipline)
- Minimum of 15 years' experience in healthcare operations or hospital administration
- Minimum of 5 years in a senior hospital leadership or operational management role
- Demonstrated and verifiable requisite healthcare operational leadership experience
- Experience working within the Nigerian healthcare system
- Strong understanding of hospital finance, revenue cycle management, and HMO operations
- Knowledge of healthcare quality systems, regulations, procurement and inventory management
- Experience implementing ERP/HMIS systems, data analysis and reporting for hospitals
- Proven ability to lead turnarounds, redesign operations, enforce KPIs, and drive financial sustainability
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The Company
What We Do
Tokiye Integrated Medical Services (TIMS) Ltd is a premier indigenous health systems project development and management company based in Nigeria. The company focuses on addressing critical needs in healthcare project management with an emphasis on effective and efficient service delivery. Its expertise includes international healthcare procurement and data management, aiming to create significant value within health systems and improve the overall delivery of medical services.
