Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range$71,900.00 - $118,700.00
Target Openings
1
What Is the Opportunity?
Under general supervision, this position is responsible for handling 3rd party Property Damage Claims arising out of Homeowners Liability from the first notice of loss through resolution/settlement of the claim. This position also serves as a resource for first party customers providing thorough explanation of policy benefits and guidance empowering them to make informed decisions prior to initiating a claim. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.What Will You Do?
- Handles 3rd party Property damage claims arising out of Homeowners liability from low to high complexity.
- Provides exceptional customer service to both 1st and 3rd parties maintaining full compliance with internal and external quality standards and state regulations. Leverages technology to interact with customers and claimants including video to scope damages, prepare an estimate, negotiate, and settle the claim.
- Reviews and analyzes coverage, policy conditions, provisions, exclusions and determines the extent of liabilty and damages and negotiates settlements to 3rd party claimants within settlement authority.
- Determines appropriate settlement amount based on independent judgement, computer estimating programs, and establishes actual cash value.
- Investigates all relevant facts to determine coverage, damages and liability under Homeowners policies.
- Accurately and thoroughly documents information in claim system and manages file inventory to ensure timely resolution of claims.
- Participates as a loss consultant to our customers in need of advice before filing a claim through direct calls, live transfers, call backs and other means of customer communications.
- Responds to customer and agent questions relating to loss scenarios, thoroughly reviews the policies and endorsements to provide accurate coverage guidance educating the customer to make informed decisions and captures the First Notice of Loss when requested by the customer.
- CAT Duty ~ This position will require participation in our Catastrophe Response, which could include extended hours to assist our customers.
- In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, licenses must be obtained within 3 months of start date and complete continuing education credits as required.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Bachelor's Degree
- Commercial claim handling experience preferred.
- Liability claim handling experience preferred.
- Ability to work in high volume, fast paced enviroment managing multiple priorities – intermediate
- Interpersonal and customer service skills – advanced
- Attention to detail ensuring accuracy – intermediate
- Organizational and time management skills – intermediate
- Strong judgment and decision making skills - intermediate
- Negotiation skills – intermediate
- Investigative skills – intermediate
- Coverage analysis – Intermediate
- Written, verbal and interpersonal communication – advanced
- Solid understanding of Property policies
- Comfort with ambiguity
- Strong analytical and problem solving skills
- Team orientation
What is a Must Have?
- High School Diploma or GED
- Minimum 2 years outside building estimating and scoping including property claim handling experience required.
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Travelers Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Travelers and has not been reviewed or approved by Travelers.
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Retirement Support — Feedback suggests total rewards are bolstered by a 401(k) match, a company‑funded pension, and a program that contributes to retirement savings when employees make student‑loan payments. These elements are consistently portrayed as standout strengths of the package.
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Leave & Time Off Breadth — Feedback suggests time off is generous from the start, with substantial PTO, paid holidays, and the option to purchase additional days. Defined leaves such as short‑term disability and bereavement further enhance perceived flexibility.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage is comprehensive, with multiple plan choices, HSAs/FSAs, and robust mental‑health and wellness resources. Day‑one eligibility and added programs like caregiver support and specialty care navigation reinforce depth.
Travelers Insights
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What We Do
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 165 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other. Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers. Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount. By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.
