Homeless Services Lead
Who We Are:
Donnelly-Boland and Associates is a woman-owned CPA and management consulting firm that helps small businesses, startups, not-for-profit companies, and government agencies run a wide range of back-office operations. Founded in 1992 by Fay K. Boland, we have grown from 1 to over 100 highly trained employees through our dedication to our clients, our principles of operational excellence, and our commitment to continuous improvement. Whether our clients run a leading-edge technology company, a coffee shop, a large non-profit, or a government agency, they depend on our strategic expertise and our flawless tactical execution to keep their back office running smoothly.
Our Mission:
Our mission is to be recognized as the premier partner for a comprehensive suite of back-office services while maintaining a culture that emphasizes family, innovation, and inclusivity.
Who You Are:
You are an organized individual that wants to help their community while follow policies and procedures. You enjoy leading a shift and helping to train new employees.
Purpose:
The purpose of this position is to provide operational and service delivery leadership for winter shelter site, including supervision and oversight of the Shelter Site Workers.
Responsibilities:
Under the direction of the Shelter Director, provides operational leadership during shift to the winter shelter site, ensuring a safe and welcoming, low-barrier environment is created and maintained.
Duties include:
- Providing direction and training to shelter staff to ensure that the shelter site is set up and broken down (dependent on shift) successfully and completely each day.
- Ensuring that shelter intake processes are completed daily, including data collection and data entry into the County’s Homeless Management Information System (HMIS)
- Ensuring that the coordination of transportation services to and/or from the shelter site occurs effectively.
- Ensuring that meal and other resources are provided effectively to shelter guests.
- Along with Shelter Director (when on-site), working with Shelter site workers, relevant partners and shelter guests to de-escalate situations as needed and engaging with shelter guests, as needed, to ensure needs are met and a safe and welcoming environment exists.
Qualifications:
- At least 1 year of experience working within a shelter or equivalent experience.
- At least 1 year of experience being a shift lead.
- Ability to:
- Follow and implement requests received from supervisor with little or no supervision.
- Adapt to change, negotiate compromise and tolerate ambiguity.
- Build effective relationships with others who can help with work related goals.
- Be sensitive in human interactions to diversity inclusiveness.
- Lift up to 50 pounds
- The shelter will be open seven days per week.
- First shift from 5:30PM-1:30AM, second shift from 1:00AM-9:00AM.
- $28.85 per hour
- 18 days of PTO annually
- 5 sick days (starting July 1)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Matching 401k
Skills Required
- At least 1 year of experience working within a shelter or equivalent experience.
- At least 1 year of experience being a shift lead.
- Ability to follow and implement requests from supervisor with little or no supervision.
- Ability to adapt to change, negotiate compromise and tolerate ambiguity.
- Ability to build effective relationships with others who can help with work related goals.
- Be sensitive in human interactions to diversity and inclusiveness.
- Ability to lift up to 50 pounds.
What We Do
Donnelly-Boland and Associates, a Certified Woman-owned Business Enterprise, is a CPA and consulting firm that provides an array of professional services including Accounting, Communications and Development, Consulting, Financial Services, Human Resources, Information Technology, and Taxes. At Donnelly-Boland and Associates, we offer extensive experience providing these services to businesses, individuals, nonprofits, and government agencies. We provide a unique combination of accounting and consulting services to help you run your business or agency at optimum efficiency. Incorporated in 1992, Donnelly-Boland and Associates is headquartered locally with offices in Baldwin, Brentwood, and Waynesburg. We assist a variety of organizations, large and small, on both an interim or more permanent basis. Our professionals take a personal approach, using their in-depth knowledge of today’s complex financial environment to provide customized services that meet your needs today while planning for tomorrow.
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