HOA Community Services Administrator

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. 

The HOA Community Services Administrator is responsible for the day-to-day HOA management tasks providing operational support to homeowner associations. Responsibilities include new property HOA account creation, scheduling payments, completing audits, resolving violations, review of amendments and ballots, and review of leasing and rental restrictions. Provides department assistance and support as needed. Reviews and interprets HOA documents and proposed amendments, communicates complex updates in a clear and actionable manner, and advises stakeholders on changes that may impact business operations.

Responsibilities:

• Tracks new and developed properties in AMH communities which includes reviewing data related to community size and common area elements to accurately track property accounts.
• Monitors the development, amendment review, and dissemination of applicable governing documents (e.g., HOA Bylaws, HOA Covenants Conditions & Restrictions, HOA Resolutions, HOA Articles of Incorporation, HOA Rules and Regulations/Policies, etc.). This may include amendment ballot submission, filing of new governing documents, notifying appropriate parties of any changes, etc.
• Participates in HOA Board meetings, hearings, and business discussions related to community management and/or rules and regulations (e.g., participation as an HOA Board member as a representative of the company).
• Oversees and administers HOA property accounts to ensure assessments, builder fees, new owner fees, and other operating fees are brought to good standing which may include payment of company contributions to the HOA and HOA Management Fees.
• Ensures compliance with HOA property accounts to include coordinating inspections, submission of HOA applications, payment of violation fines and related fees, etc.
• Participates in meetings and briefing sessions with internal stakeholders and may address escalated HOA activity to include overseeing resolution of HOA violations and providing reports to regional and/or legal teams.

Requirements:

• High school diploma or GED required
• Bachelor’s Degree in Business Management, Real Estate, and/or related preferred
• Minimum 2 years direct HOA experience required
• Account collection experience preferred
• Community Association Manager License (CAM) preferred
• Microsoft CRM Dynamics and Yardi experience preferred
• Intermediate proficiency in Microsoft Office (Word, Outlook, and Excel) required
• Excellent verbal and written communication, problem-solving, planning and analysis skills
• Strong relationship management, organizing and customer service skills
• Must be able to meet multiple deadlines
• Must be able to maintain confidentiality
• Must be able to implement process improvement changes
• Must be able to work in a team environment
• Must be able to pay close attention to details
• Must be able to adapt and flex to a changing environment

Compensation

Additional Compensation

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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