The HIT (Health Information Technology) Clinical Support Specialist facilitates and promotes the introduction, acceptance, integration, and effective use of Electronic Health Record (EHR) and related system functionality and workflows. The HCSS staff is the second tier EHR systems expert for the Health Centers and provides high level system expertise to staff in the area of training, elbow support, consultation, coaching, mentoring, problem solving and report development. The HCSS staff collects and analyzes data to monitor EHR use, enhance user efficiency and effectiveness with the EHR application. The HCSS staff works independently to resolve system issues and escalates unresolved problems to the EHR program manager or other committees when necessary.
Reports to: Program Manager IT
Qualifications:
1. High school diploma or General Education Development (GED) equivalency.
2. 5 years Medical Assistant or 2 years Licensed Vocational Nurse experience desired.
3. Prior experience in clinical operations, EHR systems implementation and/or support with progressively more complex responsibilities.
4. Computer literate with basic knowledge of Windows operating systems and Microsoft Office.
5. Excellent Oral and Written communication skills, good phone etiquette and interpersonal skills.
6. Strong skills required in critical thinking and data analysis and problem solving.
7. Ability to provide training and support in a calm and patient manner.
8. Self-motivated and able to work with limited direct supervision.
9. Flexible evening and weekend work hours.
10. Current California driver’s license, appropriate insurance coverage and a driving record acceptable to the NEVHC’s insurance carrier (if required to drive on the job).
Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Skills Required
- High school diploma or GED
- 5 years Medical Assistant or 2 years Licensed Vocational Nurse experience desired
- Prior experience in clinical operations, EHR systems implementation and/or support
- Computer literate with knowledge of Windows and Microsoft Office
- Excellent oral and written communication skills
- Strong skills in critical thinking, data analysis, and problem solving
- Ability to provide training in a calm manner
- Self-motivated and able to work independently
- Flexible evening and weekend work hours
- Current California driver's license
What We Do
Northeast Valley Health Corporation (NEVHC) is one of the nation's largest community health centers. We are a nonprofit organization, focused on preventing and alleviating health issues. While our patients are united by their experience of medical need, they come from every walk of life and background. The mission of Northeast Valley Health Corporation is to provide quality, safe and comprehensive healthcare to the medically underserved residents of Los Angeles County, particularly in the San Fernando and Santa Clarita Valleys, in a manner that is sensitive to the economic, social, cultural and linguistic needs of the community.
