Software Engineering Lead Analyst - Non-Prod Environment Support
Excited to grow your career?
Cigna, a leading Health Services company, is looking for exceptional software engineers to join our dynamic team in the Software Engineering Excellence organization. This role will be providing and supporting standardized, fit for purpose environments that satisfy our technology, business, and client testing needs. The ideal candidate will possess a deep understanding of mainframe technologies with operational support knowledge to maintain high availability of our systems, along with experience in cloud and midrange platforms that make up our complex testing environments.
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Role Summary
The Lead Analyst – NPE is responsible for supporting, monitoring, and optimizing non-production mainframe environments. This role focuses on hands-on execution, advanced troubleshooting, and partial ownership of batch, DB2, and system operations, while collaborating with senior engineers and advisors on complex initiatives.
Key Responsibilities
- Support stability, performance, and availability of non-production mainframe environments
- Perform advanced batch monitoring, late job analysis, and abend resolution
- Execute and monitor DB2 table refreshes from Production to Non-Production environments
- Handle JCL updates, overrides, and ad-hoc job executions
- Monitor CPU, SPOOL, DASD, and storage utilization, escalating threshold breaches
- Perform application checkouts and environment readiness activities
- Troubleshoot SQL abends, DB2, VSAM, and CICS issues
- Coordinate with application teams and infrastructure partners to resolve environment issues
- Participate in incident resolution (L1/L2) and follow standard change and incident processes
- Contribute to documentation and operational runbooks
- Assist in automation and continuous improvement initiatives
- Examples of Daily Activities
- Mainframe batch monitoring and abend fixing
- CA7 job scheduling and late job analysis
- DB2 monitoring and data refresh execution
- Handling contention and space issues
- Managing VSAM and Non-VSAM datasets
- Executing refresh tasks for non-prod environments
- Monitoring system health and performance metrics
Qualifications
- Bachelor’s degree in Computer Science / IT or equivalent experience
- 6–9 years of experience with mainframe technologies (z/OS, JCL, COBOL, DB2, CICS, VSAM)
- Strong knowledge of CA7 Scheduler, DB2 utilities, SQL, and JCL
- Experience with monitoring and performance tools
- Working knowledge of ITIL processes (Incident, Change, Problem)
- Ability to work independently with limited supervision
- Good verbal and written communication skills
- Preferred Skills
- Exposure to healthcare domain environments
- Knowledge of Teradata and distributed databases
- Basic understanding of cloud or hybrid architectures
- Experience with monitoring tools (Dynatrace, New Relic, etc.)
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Skills Required
- Bachelor's degree in Computer Science / IT or equivalent experience
- 6-9 years of experience with mainframe technologies
- Strong knowledge of CA7 Scheduler, DB2 utilities, SQL, and JCL
- Experience with monitoring and performance tools
- Working knowledge of ITIL processes
- Ability to work independently with limited supervision
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
