High Potential Program - IT Support Engineer

Posted 15 Days Ago
Be an Early Applicant
Hamburg, DEU
In-Office
Entry level
Cloud • Information Technology
The Role
Four- to six-month IT support development program involving helpdesk support, device and asset management, account permissions, infrastructure documentation, compliance, and process improvement. Participants work across Linux, macOS, and Windows environments, support internal users, explore scripting and automation, receive mentorship, and may transition into full-time employment after completion.
Summary Generated by Built In

ABOUT US:

Impossible Cloud is a fast-growing B2B cloud company headquartered in Hamburg, Germany. We have built a cloud object storage solution comparable to AWS S3, purpose-built and optimised for AI and compute workloads. Our commercial hyper-growth speaks for itself, powered by our channel-first go-to-market strategy.

We are now expanding beyond storage: we are building a high-performance compute platform, offering an end-to-end solution from GPU infrastructure to full GPU platform software stack. In doing so, we are redefining the cloud ecosystem by bridging the gap between decentralised infrastructure (DePIN), mainstream B2B cloud use cases, and AI applications.

 

Find out more about us here.

 

Impossible Cloud High Potential Program (HiPo) 

We created the High Potential Program to harness the capabilities of ambitious graduates and professionals ready to tackle tomorrow's challenges. This intensive four to six-month program is designed to unlock your full potential through real-world projects, supported by comprehensive training, mentorship, and leadership development.

WHAT YOU WILL DO:

    Solve problems! Dive into real-world projects from day one, addressing dynamic challenges and contributing to the company's growth.

  • Learn our product, the S3 API and our internal tooling in the first two months, with weekly feedback from your mentor and live exposure to real customer and partner cases.
  • Own incoming technical requests from customers and partners, reproduce the problem, find the root cause and write answers the customer can act on immediately.
  • Debug integrations around S3-compatible storage, including backup tools, SDKs and Kubernetes-based environments, and hand over reproducible cases to Engineering when a fix is needed.
  • Turn every solved case into documentation, runbooks and reusable answers, and use Claude and automation to cut response times.
  • Spot patterns across tickets and report them to Engineering with a clear recommendation.
  • Lead a project in months five and six that eliminates a recurring issue, from analysis to implementation, and present the outcome to the founders.

WHAT YOU BRING:

  • Enrollment in or recent graduation from Computer Science, Business Informatics or a comparable field, or equivalent practical knowledge. Professional proficiency in English; German is a plus.
  • Hands-on experience with Linux and virtualization or containerization fundamentals and cloud concepts such as compute, storage and IAM, ideally from a project you built yourself. Python or bash scripting is a plus.
  • AI-native working style: you use AI tools such as Claude/Codex/OpenClaw or similar to move faster and work smarter. This is a baseline expectation at Impossible Cloud, not a differentiator.
  • You have worked through a hard technical problem on your own, from first symptom to root cause, and can walk us through how you got there.
  • You explain technical issues clearly to people who are not engineers, and you can show us an example of your writing.
  • A record of finishing what you start, whether a project, a certification or a side project we can look at.

WHAT WE OFFER:

Comprehensive Training: Learn extensively with direct feedback from up to the founders, with the program designed to explore potential full-time employment following its completion.

Mentorship and Development: Benefit from one-on-one mentorship and personalized coaching. You will have a senior leader directly assigned as your mentor to guide you throughout the program.

Practical Experience: Get involved in real projects from day one, collaborating with teams across the company on initiatives that actually matter.

Community and Networking: Participate in monthly collaborative meetup weeks with cool team events and build a robust professional network.

Career Advancement: Successful completion of the program opens the door to a full-time position.

Additional Perks: Great office in a trendy location, free healthy brain food, a canteen and subsidized premium gym membership.

 

OUR CULTURE:

We are committed to success. We embrace individuals from all backgrounds who share the goal of building a future European cloud champion, celebrated through a richly diverse team of 15+ nationalities and 10+ languages spoken.

 

OUR HIRING PROCESS:

Apply: Submit your CV or LinkedIn profile via the application form.

First response: We review every application carefully and get back to you within a few days. If your profile is a strong match, we'll invite you to an intro call via Google Meet.

Get to know us: We move quickly through two to four interview steps, including a meeting with our founders.

Offer: If it's a mutual fit, you'll receive a personal offer and feedback call, followed by a written offer document.

Skills Required

  • Currently enrolled in or recently graduated from Computer Science, Business Informatics, or IT Management, or equivalent practical knowledge
  • Strong problem-solving ability
  • Structured, reliable, and communicative work style
  • Curiosity about AI tools and automation for internal operations
  • Comfort working across Linux, macOS, and Windows environments
  • Fluent English
  • German language skills
  • Experience with Python or Bash scripting
  • Experience with MDM tools
  • Experience with Make, Zapier, n8n, or similar AI workflow automation platforms
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Hamburg
52 Employees
Year Founded: 2021

What We Do

Impossible Cloud is Europe's premier cloud storage solution. Our decentralized cloud architecture outperforms current cloud solutions with faster, cheaper, more secure cloud storage. Made in Germany, Impossible Cloud stores all data in top tier, GDPR-compliant data centers and integrates seamlessly with any data management or backup solution. Whether you’re looking for a high-performance, lower cost alternative to public cloud or a secure, scalable alternative to private cloud, Impossible Cloud offers industry-leading availability, durability, and security for a fraction of the cost. It's easy to switch with just a single line of code. Switch to Impossible Cloud today

Similar Jobs

Vercel Logo Vercel

Solutions Architect

Artificial Intelligence • Cloud • Software
Easy Apply
Remote or Hybrid
2 Locations

Pfizer Logo Pfizer

Platform Engineer

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Remote or Hybrid
33 Locations
121990 Employees

Samsara Logo Samsara

Consultant

Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Easy Apply
Remote or Hybrid
Germany
4000 Employees

CrowdStrike Logo CrowdStrike

Technical Account Manager

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Remote or Hybrid
6 Locations
11000 Employees
43K-66K Annually

Similar Companies Hiring

Axle Health Thumbnail
Artificial Intelligence • Healthtech • Information Technology • Logistics
Santa Monica, CA
25 Employees
NODA AI Thumbnail
Artificial Intelligence • Information Technology • Software • Cybersecurity
Sydney, AU
54 Employees
Golden Pet Brands Thumbnail
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
El Segundo, California
178 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account