Technical Support Engineer

Cornelis Networks delivers the world’s highest performance scale-out networking solutions for AI and HPC datacenters. Our differentiated architecture seamlessly integrates hardware, software and system level technologies to maximize the efficiency of GPU, CPU and accelerator-based compute clusters at any scale. Our solutions drive breakthroughs in AI & HPC workloads, empowering our customers to push the boundaries of innovation. Backed by top-tier venture capital and strategic investors, we are committed to innovation, performance and scalability - solving the world’s most demanding computational challenges with our next-generation networking solutions.   

We are a fast-growing, forward-thinking team of architects, engineers, and business professionals with a proven track record of building successful products and companies. As a global organization, our team spans multiple U.S. states and six countries, and we continue to expand with exceptional talent in onsite, hybrid, and fully remote roles.  

Cornelis Networks is hiring talented High Performance Networking Technical Support Engineers with skills in the key areas required to support world-class hardware and software products used in high-performance computing, high-performance data analytics, and artificial intelligence interconnect solutions.  

As a member of the Technical Support organization, you will work collaboratively with cross-functional teams to identify partner and end user issues and deliver solutions with world class customer service. Key to this role is the ability to build cross-functional relationships, effectively communicate with highly technical customers, apply critical thinking and problem-solving skills, and take initiative to drive customer satisfaction.  

The ideal candidate enjoys having deep technical knowledge and applying their knowledge to solve challenging customer issues while working in a fast-paced environment. This role has a significant impact and contributes to the operational and financial success of the company.  

Responsibilities

• Providing professional high quality customer support for Cornelis Networks products. 

• Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner.  

• Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures, periodically supporting off-hours “on-call” support activities. 

• Partnering cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues. 

• Supporting OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed. 

• Proactively ensuring customer readiness for updates; understanding changes and their impacts on customers; providing input for materials and documentation supporting these upgrades or early use of new capabilities. 

• Actively participating and advocating for customers during the planning and sustaining periods of our product lifecycle. 

Minimum Requirement

• Proficient in English, both written and verbal.
• Resume must be submitted in English.
• Knowledge or experience working in HPC/AI cluster environments.
• 5+ years of experience programming with C, C++, Perl, Python, and/or Fortran, with proficiency in Linux scripting.
• 5+ years of experience in system troubleshooting, network configuration, and network troubleshooting.
• Ability to work effectively across geographies, time zones, companies, and organizations.
• Ability to travel to Cornelis Networks' headquarters for periodic meetings and training, as well as to partner/customer locations up to 25% typically and up to 50% during peak periods, such as product launches or key customer installation and acceptance periods.
• B.S. degree in Engineering, Computer Science, or a related discipline, or 5+ years of equivalent experience in hardware/software development, validation, training, or technical support.

Preferred Qualifications

• Experience with high-performance networking, including network administration or technical support.
  
• Experience developing, installing, configuring, or troubleshooting Linux device drivers.
• Experience installing, configuring, and administering enterprise Linux servers in clustered environments.
• Knowledge of parallel programming, particularly MPI and/or SHMEM.
• Hands-on experience troubleshooting HPC/AI cluster environments.
• Experience working with multiple operating systems.
• Experience with cluster storage technologies.
• Experience providing technical support in networking, HPC, or AI environments.
• Strong analytical and problem-solving skills, with the ability to understand complex technical issues and communicate solutions effectively.
• Ability to manage customer expectations while balancing customer requirements with Cornelis Networks' business needs.
  

Location: This is a remote position for employees residing within EMEA. 

We offer a competitive compensation package that includes base salary, performance incentives and equity participation.

At Cornelis Networks, your compensation is only one component of your comprehensive total rewards package. Compensation will be determined by factors such as experience, qualifications, skills, and location relative to the hiring range for the position. 

Depending on your geographic location, in addition to your total rewards package, you may also be eligible for additional benefits, paid holidays, and flexible work arrangements.

Cornelis Networks does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Cornelis Networks is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.