We are a fast-growing embodied AI company building robots that reason and act in real warehouse and factory environments. Our AI-powered systems help businesses streamline operations, boost productivity and transform physical work.
We are seeking a highly motivated and technically strong individual to join our Technical Support team. You will be responsible for providing exceptional support to our customers, ensuring smooth operation and rapid resolution of technical issues. You will remotely access and diagnose robots using tools like SSH, Docker and Python and guiding customers through structured problem-solving processes on-site and collaborating with internal teams to resolve complex hardware and software issues. This role involves significant travel (approximately 50-75%) to customer sites across Europe.
Support:
Provide first-line technical support to customers for our AI robotics systems.
Serve as the primary point of contact for customers, delivering technical support with a focus on clear communication, active listening, and empathetic problem-solving to ensure a positive customer experience.
Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools in our stack.
Collaborate with internal and external hardware and software teams to solve complex technical problems.
Escalate unresolved issues and ensure timely resolution by engaging the right specialists.
Act as an on-call support contact during assigned shifts to address urgent customer issues.
Optimize:
Share your learnings, improve our knowledge base and tooling to foster a collaborative and learning-focused environment.
Maintain accurate documentation of incidents, solutions, and customer interactions.
Identify recurring problems and contribute to product and process improvement initiatives.
Develop and lead the development of platform improvements including ticketing system, customer-facing dashboards and debug tooling.
Education and Experience
2+ years of work experience in robotics and customer-facing roles.
Experience with remote support tools and techniques, including SSH and Docker.
Willingness to travel across Germany
Skills
Proficiency in Python programming and the ability to debug code.
Working knowledge of databases and SQL
Strong troubleshooting skills with a methodical approach to problem-solving.
Excellent communication skills and experience working with customers in a technical support capacity.
Familiarity with robotics systems and their operational environments.
Ability to work in a fast-paced startup environment and handle on-call responsibilities as needed.
Wellpass (gym membership)
Flexible working hours
Option to work from home when needed
A motivated team and an open culture
Competitive compensation and excellent career development opportunities
Skills Required
- Bachelor's degree in Computer Science, Engineering, Robotics, or a related technical discipline
- Master's degree in a technical field
- 2-3 years of work experience in robotics and customer-facing roles
- Experience with remote support tools and techniques, including SSH and Docker
- Proficiency in Python programming, including code debugging and analysis
- Fluent in German and English
- Working knowledge of databases and SQL
- Strong troubleshooting and methodical problem-solving skills
- Excellent communication skills and technical customer support experience
- Familiarity with robotics systems and operational environments
- Ability to work in a fast-paced startup environment and handle on-call responsibilities
- Experience in the logistics industry
- Willingness to travel approximately 50-75%
Sereact Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sereact and has not been reviewed or approved by Sereact.
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Retirement Support — The U.S. package includes a 401(k) with a 100% company match up to 6%, signaling strong employer-backed retirement savings. This stands out as generous for a growth-stage startup.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage for employees and dependents is described, indicating broad healthcare support. Such breadth addresses core protection needs across households.
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Leave & Time Off Breadth — 20 days of PTO alongside paid sick leave and paid parental leave are outlined, pointing to a well-rounded time-off offering. These provisions support rest, recovery, and family needs.
Sereact Insights
What We Do
Sereact's mission is to drive your economic growth by closing automation gaps in your intralogistics. Our AI software enables machines to perceive their environment and develop solution strategies on their own, thus qualifying them to become autonomous skilled workers. By leveraging embodied AI for robotics, we ensure that our systems not only think but also physically interact with their surroundings in an intelligent manner. Sereact's AI software for autonomous robotics fully automates pick-and-place processes, making them more efficient, reliable and resilient. Our goal is to optimize your supply chain with minimal integration effort to increase productivity in your warehouse from the first pick while significantly reducing costs.
