Helping Hands - ALF- Douglas

Helping Hand

Department

Clinical

Reports to

Administrator, Resident Care Coordinator or designee

Reporting to this position

None

Job Classification

Non-exempt, Hourly

Position Purpose

Provides non-clinical services to assigned residents in accordance with care plans, facility policies and procedures and at the direction of supervisor(s) or designee

Required Qualifications

Minimum requirements include the following:

1. High school diploma or equivalent (Preferred)
2. Current CPR/BLS certification
3. Food Handler Permit (preferred but not required)

Major Duties and Responsibilities

Provides supportive services to Administrator, Staff Development or Resident Care Coordinator and other staff as needed and performs duties as assigned.

Coordinates dining room services at assigned mealtimes, including set-up and clean-up, meal tray delivery, feeding assistance (only after receiving training), and documentation of meal intake.

Answer call lights.

Making beds, stocking and distributing clean linens and towels.

Pass ice and fresh water to residents twice daily.

Assist nursing assistants with distributing snacks according the facility schedule.

Keeps nurse and supervisor informed of factors that interfere with being able to perform the work as assigned (i.e. resident refusal, reassigned to nursing unit).

Reports changes in a resident’s condition to the resident’s nurse and supervisor.

Answers phones and greets visitors

Activities of Daily Living (ADL):

• Dressing—Locates, selects and obtains clothing for resident.  Assists residents with snaps, zippers, and buttons after donning clothes or removing them.  Recognizes clothing in need of repair and communicates clothing needs to resident and Charge Nurse.
• Mobility—Pushes wheelchair or geri-chair as needed.  Maintains safe environment for mobile resident by removing obstacles, inspecting equipment and reporting defects to Charge Nurse.
• Eating—Provides set-up assistance for meal tray.  Opens, pours, unwraps, and cuts foods if resident is unable to help self.  *Feeds individuals that require total assistance according to their plans of care.  Actively encourages residents to chew, eat, or swallow if indicated.  Socializes with residents during meal times.  Assists or cleans resident after meals.  Serves nourishments and snacks as ordered.  Documents and reports food and fluid intake accurately.

*Certification must be received before this position can assist the resident’s with their meals.

Additional Assigned Tasks

1. Treats all patients with dignity and respect. Promotes and protects all patients’ rights.
2. Establishes a culture of compliance by adhering to all facility policies and procedures.  Complies with standards of business conduct, and state/federal regulations and guidelines.
3. Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
4. Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.  Reports any retaliation or discrimination to HR or compliance officer.
5. Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of patients to supervisor and/or administrator.  Protects patients from abuse, and cooperates with all investigations. 
6. Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy. 
7. Participates in all life safety and emergency drills and trainings.  Fulfills responsibilities as assigned during implementation or activation of the facility’s emergency plan.
8. Reports work-related injuries and illnesses immediately to supervisor.
9. Follows established infection control policies and procedures.
10. As a condition of employment, completes all assigned training and skills competency.
11. Attend care-plan meetings of assigned patients if asked.
12. Participate in QAPI or facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee.
13. Accept certified nursing assistant assignments as staffing needs require.  Perform certified nursing assistant duties as assigned, in accordance with facility policies and procedures.
14. Use proper lifting and body mechanics while delivering care to patients.

Personal Skills and Traits Desired/Physical Requirements/Working Conditions

1. Ability to read, write, speak and understand the English language.
2. Must be a supportive team member, contribute to and be an example of team work.
3. Ability to make independent decisions when circumstances warrant such action.
4. Ability to deal tactfully with personnel, patients, family members, visitors, government agencies/personnel and the general public.
5. Must have patience, tact, and willingness to deal with difficult patients, family and staff.
6. Must be able to relay information concerning a resident’s condition.
7. Must not pose a threat to the health and safety of other individuals in the workplace.
8. Must be able to move intermittently throughout the workday.
9. Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases.
10. Ability to work beyond normal working hours and on weekends and holidays when necessary.
11. Ability to assist in evacuation of patients during emergency situations.
12. Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
13. May be subject to falls, burns from equipment, and/or odors throughout the day; encounter reactions from dust, tobacco smoke, disinfectants, and other air contaminants.
14. Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis.
15. May be subject to hostile or emotional patients, family members, visitors or personnel.
16. Strong listening skills and ability to deal with conflict with professionalism and courtesy.
17. Basic computer skills, including ability to navigate electronic medical record systems.
18. Positive interpersonal relationship skills, including with persons of all ages and cultures.
19. Ability to walk, stand, sit, bend, and stoop for extended periods.
20. Dexterity of hands and fingers to perform resident care.
21. Ability to lift, move, push or pull a minimum of 35 pounds. 
22. May work beyond assigned working hours, including weekends and holidays, when necessary.

Compliance as a Condition of Employment and Performance Appraisal

Agreement to abide by all standards, policies, and procedures of the facility, including the facility’s compliance and ethics program, is a condition of employment.  Compliance will be a factor in evaluating job performance.  Violations, including failure to report violations, will result in disciplinary action, up to and including termination.

This job description is intended to convey the general scope of the major duties and responsibilities inherent in this position.  Other tasks not listed here may be assigned if the tasks are similar or related to the essential duties of the position.  Periodic revision may be necessary to reflect changes in expectations placed on the long-term care industry by various governmental agencies.  This job description will be reviewed and/or revised annually and as needed.

Individual performance will be evaluated using the following scale:

1. Unsatisfactory: Achieves results that are far less than the standards identified for the performance factors rated.
2. Needs Improvement: Achieves results that are less than the standards identified for the performance factors rated.  Exhibits the potential to become a competent performer.  May be new to job or need skill development.
3. Meets Standards: Achieves results that meet the standards identified for the performance factors rated. This rating is the expected level of performance.
4. Exceeds Standards: Achieves results that usually exceed the standards identified for the performance factors rated.

Reasonable Accommodation Statement

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Rocky Mountain Care to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.  If reasonable accommodation is needed, please contact the HR Department at (801) 397-4130 or by email [email protected] .

EMPLOYEE ACKNOWLEDGEMENT

I have read the above job description and understand the requirements and expectations of the position of Certified Nursing Assistant at [Name of Facility].

______________________________________________                             _____________________

Employee’s Signature                                                                          Date

______________________________________________                             _____________________                      Supervisor’s Signature                                                                           

Required Qualifications

Minimum requirements include the following:

1. High school diploma or equivalent (Preferred)
2. Current CPR/BLS certification
3. Food Handler Permit (preferred but not required)