Who We Are
The Gearbox Entertainment Company is home to a world-class team that entertains the world with award-winning and genre-defining video games. Our games are entrenched with rich universes that are expanded upon via transmedia storytelling, live experiences, and consumer products. Gearbox Entertainment has become widely known for developing successful game franchises such as Borderlands, Tiny Tina’s Wonderlands, and Brothers in Arms, as well for continued development of acquired properties including Duke Nukem, Risk of Rain, and Homeworld.
The company was founded as Gearbox Software in 1999 by a team of industry veterans and is headquartered in Frisco, Texas. The Gearbox Entertainment Company is proud to be part of 2K, a publishing label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).
For more information, visit www.GearboxSoftware.com.
What We Are Looking For
Gearbox is looking for a talented Helpdesk Technician I to join our team.
This candidate will join a high performing Helpdesk team in supporting our studio. You’ll be friendly and eager to dive into any problem thrown your way. You’ll be comfortable with a wide range of hardware and software, and rarely settle for the default settings. You’ll think automation first and manual second. This individual must be self-starter and be willing to handle all manner of tasks with a positive attitude and a minimum of hand-holding. This position will require you to carry a mobile device and will occasionally require after-hours and weekend work.
Full-time Onsite: This position requires working from our office 5 days a week.
Responsibilities
Provide technical support and assistance related to computer systems, hardware, and software
What you might work on:
A system to deploy PCs to employees in less than ten minutes
A developer’s high-end PC with more RAM than you can shake a stick at (you get a good one too)
An inventory system so you can find anything, anywhere, without leaving your desk
Wired and wireless and VPN problems that defy your Googling skills
A software deployment system to push the latest applications and system patches, within minutes
All manner of gaming systems and developer kits
Qualifications
Outstanding customer service and interaction skills, both verbal and written
History of “whatever it takes”, hands-on support
Experience with Windows OS and applications, in a networked environment
Works well as part of a team in a fun, fast-paced environment
Able to lift 50 pounds of awesome gear
Nice-to-Haves
Familiarity with an issue tracking system, including reporting and metrics (Jira preferred)
Experience with Linux systems
Experience with Mac systems
Experience with TCP/IP networking
Our Commitment to Equal Opportunity
Gearbox Entertainment is committed to ensuring that all team members work in an environment free from discrimination and harassment, and one that reflects the diversity of the world it strives to entertain. As an equal opportunity employer, Gearbox Entertainment does not discriminate against applicants or employees on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, or genetic information, or any other status protected by applicable law.
Gearbox Entertainment is also committed to providing reasonable accommodations to qualified individuals to participate in the job application process, to perform the essential functions of a job, and to enjoy the benefits and privileges of employment equal to those enjoyed by individuals without disabilities. If you need a reasonable accommodation at any point during the job application process, please contact us for more information.
Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.
#LI-Onsite
Skills Required
- Outstanding customer service and interaction skills, both verbal and written
- Experience with Windows OS and applications, in a networked environment
- Able to lift 50 pounds of awesome gear
2K Compensation & Benefits Highlights
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Retirement Support — A 401(k) with company match and an Employee Stock Purchase Plan are consistently highlighted across official materials. Feedback suggests these programs are well‑regarded and contribute meaningfully to total rewards.
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Leave & Time Off Breadth — Paid holidays, generous PTO, sick time, volunteer time, and a company‑wide end‑of‑year break are commonly described, with parental and compassionate leave also included. Feedback suggests time‑off breadth supports work‑life balance.
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Wellbeing & Lifestyle Benefits — Wellness resources (mental‑health tools, fitness reimbursements, onsite amenities) pair with day‑to‑day perks like catered meals, snacks, commuter benefits, and access to company games. Feedback suggests these lifestyle benefits enhance the overall package.
2K Insights
What We Do
2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment. Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, 2K PGA, Battleborn, BioShock, Borderlands, The Quarry, The Darkness, Mafia, Sid Meier’s Civilization, Marvel’s Midnight Suns, WWE 2K, and XCOM. At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!
Why Work With Us
We pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We push ourselves creatively to do the best work of our careers. We’re direct, open, and you’ll probably meet some new best friends – along with their dogs – sitting nearby. In short, it’s kinda awesome.
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2K Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a blend of onsite, hybrid, and remote roles. Please refer to individual job descriptions for more details on location.
