Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
Join our Technology Team as a Helpdesk Technical Support Specialist located in our Warsaw Center of Excellence office (remote).
Position Summary
The Helpdesk Technical Support Specialist provides support for attorneys and professional staff in a 24x7 phone based call center environment.
The available shifts for this position are:
- Monday-Friday 12:00 AM – 8:00 PM Polish Time
Key Responsibilities
Resolves complex technical issues at point of contact
Utilizes customer service skills to effectively support a demanding client base
Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
Qualifications
Skills & Competencies
Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
Must be highly productive, able to balance competing priorities and meet all established productivity measures
Ability to adapt to a fast-changing environment
Excellent analytical and problem solving skills
Position also requires the ability to work under pressure to meet strict deadlines
Have an excellent command of both written and spoken English
Education & Prior Experience
Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization
Microsoft Office Specialist certification in MS Word and other Office certifications are highly desirable
A+ and Network+ certifications are highly desirable
Prior experience documenting interactions and using an IT ticketing system
Technology
Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
Other:
Be a Polish citizen living in Poland or a foreign national living in Poland with the right to work in Poland without a work permit.
Skills Required
- 3+ years technical support experience in a law firm OR 7+ years technical support experience in a professional services organization
- Excellent command of written and spoken English
- Proficiency with Windows-based software
- Proficiency with Microsoft Word, Excel, and Outlook
- Prior experience documenting interactions and using an IT ticketing system
- Be a Polish citizen living in Poland or a foreign national living in Poland with the right to work in Poland without a work permit
- Exceptional customer service skills, including ability to convey technical information in non-technical terms
- Ability to balance competing priorities and meet established productivity measures
- Ability to adapt to a fast-changing environment
- Excellent analytical and problem solving skills
- Ability to work under pressure to meet strict deadlines
- Microsoft Office Specialist certification in MS Word and other Office certifications
- A+ certification
- Network+ certification
Greenberg Traurig Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Greenberg Traurig and has not been reviewed or approved by Greenberg Traurig.
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Fair & Transparent Compensation — Pay is characterized as competitive at “market” levels for junior associates in major offices, with predictable early-career compensation in larger markets.
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Parental & Family Support — Parental leave is described as up to 18 weeks for primary caregivers and up to 6 weeks for secondary caregivers, alongside adoption/surrogacy reimbursement up to a $35,000 lifetime maximum and fertility coverage caps.
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Healthcare Strength — Health coverage is described as comprehensive, with comments pointing to strong medical/dental/vision offerings and high employer coverage of healthcare costs in some plans.
Greenberg Traurig Insights
What We Do
Greenberg Traurig, LLP has more than 2650 attorneys in 45 locations in the United States, Europe and the Middle East, Latin America, and Asia. The firm is a 2022 BTI “Highly Recommended Law Firm” for superior client service and is consistently among the top firms on the Am Law Global 100 and NLJ 250. Greenberg Traurig is Mansfield Rule 6.0 Certified Plus by The Diversity Lab. The firm is recognized for powering its U.S. offices with 100% renewable energy as certified by the Center for Resource Solutions Green-e® Energy program and is a member of the U.S. EPA’s Green Power Partnership Program. The firm is known for its philanthropic giving, innovation, diversity, and pro bono. Web: www.gtlaw.com.
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