About Comtech LLC: Comtech is an ISO/IEC 20000-1:2005 (Corporate ITIL Service Delivery), ISO 27001:2005 (Corporate Security), and ISO 9001-2008 (Corporate Quality) and CMMI Level 3 organization. Comtech is a full-service information systems engineering and services provider located in Northern Virginia. Comtech delivers end-to-end solutions for business and government enterprise using state-of-the-art, cutting-edge products and best practices. Comtech's customer list includes federal and state government agencies as well as Fortune 500 and medium-size enterprises. For more information please visit www.comtechllc.com
Job DescriptionHelpdesk Support-Tier 1 (Multiple positions)
Washington, DC
12 months+
Skill Required:
Minimum 1 to 5 years’ experience in a high profile and fast-paced Help Desk/Call Center environment required.
Demonstrated expertise in Microsoft operating systems.
A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
An aptitude for providing positive customer service.
Experience within an Information Technology Helpdesk/Call Center environment.
Good communications, problem solving and technical writing skills.
An in-depth knowledge of relevant operating systems, applications, printers and other hardware
preferred.
Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and
holidays Displays courtesy and sensitivity
Manages difficult or emotional customer situations well
Meets commitments
Responds promptly to customer needs Solicits customer feedback to improve service
Use internal knowledgebase on every interaction
Provide knowledgebase content on a weekly basis
QualificationsA minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
EOE/M/F/D/V
Skills Required
- 1 to 5 years' experience in Help Desk/Call Center environment
- Demonstrated expertise in Microsoft operating systems
- One Microsoft and related certifications (MCSE, MCSA, MCDST, A+, HDI)
What We Do
Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies. In the finance and medical sector, Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce cost while increasing strategic agility.
