Helpdesk Support Specialist

Posted 2 Days Ago
Be an Early Applicant
Phoenix, AZ
7+ Years Experience
Legal Tech
The Role
Provide technical support and assistance to attorneys and business staff in a law firm environment. Resolve complex technical issues, document interactions, and maintain high productivity. Must have strong customer service skills and certifications in Microsoft Word, A+, and Network+.
Summary Generated by Built In

Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office. We offer competitive compensation and an excellent benefits package.

Position Summary

The Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.
The available shifts for this position are:

6:30 AM- 3 PM Arizona Time / 9:30 AM- 6 PM Eastern Time

4 AM - 12:30 PM Arizona Time / 7 AM - 3:30 PM Eastern Time


Duties & Responsibilities

  • Resolves complex technical issues at point of contact

  • Utilizes customer service skills to effectively support a demanding client base

  • Assists with other department activities as needed, and performs additional duties and responsibilities as assigned

  • Candidate should also be flexible to work overtime as needed

Skills & Competencies

  • Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms

  • Must be highly productive, able to balance competing priorities and meet all established productivity measures

  • Ability to adapt to a fast-changing environment

  • Excellent analytical and problem solving skills

  • Position also requires the ability to work under pressure to meet strict deadlines

Qualifications & Prior Experience

  • Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization

  • Microsoft Office Specialist certification in MS Word is required, other Office certifications are highly desirable

  • A+ and Network+ certifications are highly desirable

  • Prior experience documenting interactions and using an IT ticketing system

Greenberg Traurig is committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.

  

Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm’s progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achieved Mansfield 6.0 Certification Plus. We are excited about our ongoing participation in Mansfield given the program’s alignment with the firm’s commitment to opportunities for advancement that are inclusive for everyone. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.

Top Skills

Microsoft Word
The Company
HQ: New York, NY
4,877 Employees
On-site Workplace
Year Founded: 1967

What We Do

Greenberg Traurig, LLP has more than 2650 attorneys in 45 locations in the United States, Europe and the Middle East, Latin America, and Asia. The firm is a 2022 BTI “Highly Recommended Law Firm” for superior client service and is consistently among the top firms on the Am Law Global 100 and NLJ 250. Greenberg Traurig is Mansfield Rule 6.0 Certified Plus by The Diversity Lab. The firm is recognized for powering its U.S. offices with 100% renewable energy as certified by the Center for Resource Solutions Green-e® Energy program and is a member of the U.S. EPA’s Green Power Partnership Program. The firm is known for its philanthropic giving, innovation, diversity, and pro bono. Web: www.gtlaw.com.

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