Helpdesk Support Executive

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

Location

The role is based in London, Victoria and offers hybrid working with majority of the week based in the office.

The role:

• The Customer Service Representative will serve as a representative of the AP function, delivering responsive and professional support to both internal and external customers. As the primary point of contact, the role is instrumental in ensuring a positive customer and stakeholder experience, resolving queries efficiently, and supporting the smooth operation of the wider Accounts Payable team through ad hoc administrative tasks.

• Salary: Competitive

Principle Accountabilities

• Handle daily Accounts Payable (AP) enquiries from both internal and external stakeholders, including locating invoices, verifying payment status and purchase order receipts, and reviewing supplier details

• Monitor shared mailboxes across the team and responding to emails promptly and professionally

• Handle incoming calls and switchboard enquiries with clarity and efficiency

• Monitor incoming group Teams messages to ensure timely and appropriate responses are provided

• Ensure urgent queries are escalated promptly to enable timely resolution

• Support the wider AP team with additional tasks as required

• Develop and maintain strong, effective working relationships with key internal and external stakeholders

Essential Criteria

• Strong communication skills and customer focused mindset, committed to delivering a positive experience to both internal and external stakeholders

• Ability to collaborate effectively across all levels of the organisation, including Finance and wider business functions

• Highly organised with strong attention to detail and effective time management

• Responsive and capable of managing competing priorities and maintaining accuracy in a fast-paced environment

• Flexible and adaptable, capable of adjusting to changing priorities and supporting additional tasks when needed

• Proactive and solution-oriented, able to investigate and resolve queries independently and with confidence

• Ability to work independently and as part of a team

• Proficient in Microsoft Office, with good working knowledge of Outlook and Excel

• Experience using Microsoft Dynamics D365 F&O (desirable)

• Customer service experience (desirable)

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [email protected]

To find out more about our approach, visit our Diversity and Inclusion page.