Northwood is a modern space infrastructure company bringing the benefits of space to the masses through advanced communications technology. We are building a global network of phased array ground stations that enable real-time, reliable communication for satellite missions such as national security, global connectivity, and disaster response. With a vertically integrated approach, Northwood designs, builds, and rapidly deploys scalable systems that power the next generation of space missions. If you like solving complex challenges and seeing your work deployed around the world with real impact, Northwood is the place to do it.
Role:
We are looking for an IT Support Specialist to serve as the primary point of contact for our internal team’s technology needs. In this role, you will ensure our hardware, software, and systems run seamlessly, providing high-touch technical support that enables our employees to work efficiently. You will handle everything from day-to-day troubleshooting to maintaining the security and integrity of our IT infrastructure.
Responsibilities:
Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.
Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.
Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.
Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.
Basic Qualifications:
3+ years of professional experience in an IT support or help desk environment.
Proficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.
Hands-on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM
Strong interpersonal skills with a "user-first" mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.
Experience managing users and security groups within Okta (or similar identity providers).
Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.
Preferred Qualifications
In-depth experience supporting Microsoft Office 365.
Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting).
Familiarity with scripting (PowerShell, Bash, or Python) to automate routine IT tasks.
CompTIA A+, Network+, Okta Certified Professional, or Microsoft Modern Desktop Administrator Associate (MD-102) certifications.
Experience with Identity and Access Management (IAM) platforms (Okta a plus)
Additional Requirements:
This position requires successfully obtaining and maintaining a Top Secret Security Clearance as a condition of employment. While the clearance may not be immediately necessary upon hire, we encourage you to initiate the application process promptly upon accepting this offer. Your ability to secure the necessary clearance is essential for fulfilling key responsibilities of the role. Should you be unable to obtain it, Northwood Space reserves the right to modify or terminate your employment to align with optional needs.
Additional Information:
If you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know.
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Northwood Space is an Equal Opportunity Employer; employment with Northwood Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Skills Required
- 3+ years of professional IT support or help desk experience
- Proficiency with Windows 11, macOS, Android, and iOS
- Hands-on experience with Mobile Device Management tools (JAMF, Intune, or FleetDM)
- Experience managing users and security groups within Okta or similar identity providers
- Strong interpersonal skills and user-first mentality
- Ability to lift and move IT equipment up to 35 pounds
- Ability to obtain and maintain a Top Secret security clearance
- Meet ITAR-related eligibility (U.S. citizen, lawful permanent resident, protected individual, or eligible for required authorizations)
- Experience supporting Microsoft Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs, Wi-Fi troubleshooting)
- Familiarity with scripting to automate tasks (PowerShell, Bash, or Python)
- Certifications such as CompTIA A+, Network+, Okta Certified Professional, or Microsoft MD-102
- Experience with Identity and Access Management platforms (Okta a plus)
Northwood Space Corp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northwood Space Corp and has not been reviewed or approved by Northwood Space Corp.
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Healthcare Strength — Job postings consistently cite “comprehensive” or “platinum” medical, dental, and vision coverage, with some roles indicating employer-covered premiums at little to no cost. Several listings explicitly reference fully covered plans.
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Equity Value & Accessibility — Multiple listings consistently mention equity or stock options alongside base pay, with some noting potential performance bonuses. Equity is presented as a standard component across many roles.
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Leave & Time Off Breadth — Listings cite flexible or unlimited PTO, and some specify a defined paid holiday calendar (e.g., about 10 holidays). Time-off provisions are repeatedly referenced across postings.
Northwood Space Corp Insights
What We Do
The space segment has become critical infrastructure. It powers everything from GPS and climate monitoring to missile warning and global broadband. But the ground segment hasn’t kept up. Most ground networks today were designed for science missions, not for the scale, urgency, or diversity of today’s space economy. At Northwood, we’re building a global, software-defined ground network from the ground up — designed to scale as fast as the missions it supports.
Why Work With Us
Just like cloud infrastructure transformed software development, we believe shared ground infrastructure will transform space operations. We’re making it possible for any operator to move space-based data quickly, securely, and reliably back to Earth.
