Helpdesk, IT Support

Junior IT Support Technician (Onsite) - Gdańsk, Poland
Budget: PLN 110,000 gross annual base (~PLN 9,200/month) + benefits
About us:
Accuris was formed in May 2023 through the combination of S&P Engineering Solutions (formerly part of IHS Markit) and Techstreet, bringing together over six decades of leadership in engineering standards, technical content, and workflow technology. Accuris transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows-enabling engineers to work smarter, stay compliant, and innovate faster.
The Team:
You will join Accuris' broader IT organization while serving as the primary onsite technology support presence for our Gdańsk office. The team partners closely with central IT, managed service providers, and network specialists to keep local users productive and office technology running smoothly.
The Impact:
This role is critical to maintaining a seamless day-to-day employee experience by resolving technical issues quickly, supporting onboarding and offboarding, and ensuring meeting rooms and connectivity work reliably. Your work will reduce downtime, improve service quality, and help colleagues collaborate effectively across the business.
Responsibilities:

• Provide onsite end-user support for Windows and macOS laptops, monitors, docks, printers, and peripherals, including Microsoft 365, login/access, VPN, and software issues.
• Own tickets end-to-end using ServiceNow and/or Jira, ensuring accurate categorization, strong documentation, timely communication, and appropriate escalation.
• Support onboarding and offboarding activities, including device setup, basic account/access validation, equipment recovery, and local asset tracking.
• Troubleshoot basic office connectivity issues such as Wi-Fi, wired drops, DNS/DHCP symptoms, and performance checks; gather details for escalation to central IT, the MSP, or vendors.
• Maintain and support conference room technology, including Teams/Zoom meeting setups and Poly/Yealink devices, to minimize meeting disruption.
• Create and maintain local runbooks/how-to guides and provide regular updates on recurring issues, incidents, inventory needs, and improvement opportunities.

What We're Looking For:
Key qualifications:

• 1-3 years of experience in onsite IT support, helpdesk, or desktop support; internships are acceptable with strong hands-on experience.
• Comfort supporting Windows environments and basic macOS issues, with strong familiarity in Microsoft 365 support (Teams, Outlook, OneDrive).
• Experience with ITSM/ticketing tools such as ServiceNow and/or Jira, plus understanding of core support processes and ticket hygiene.
• Basic networking knowledge (Wi-Fi, IP addressing, DNS/DHCP, troubleshooting); English required and Polish preferred.

Key soft skills:

• Customer-first mindset with the ability to support users calmly, professionally, and with empathy.
• Strong communication skills and the ability to explain technical issues clearly to non-technical colleagues.
• Excellent organization, attention to detail, and follow-through across multiple tickets and priorities.
• Proactive problem-solving approach with the ability to identify recurring issues and suggest practical improvements.

The Location:
This role is onsite in our Gdańsk office during standard business hours. Occasional after-hours support may be required for planned events or urgent outages, but this is expected to be rare and coordinated.
Compensation/Benefits Information:
Budget: PLN 110,000 gross annual base salary (approximately PLN 9,200 gross per month), plus benefits. This is the target Poland budget for the role and is intended as a clear guide for the hiring process. Final base salary will depend on the candidate's experience, qualifications, and local market alignment.
About Company Statement:
We provide the world's engineers mission-critical intelligence, safeguarding the technology of today and enabling the breakthroughs of tomorrow. Accuris transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows-enabling engineers to work smarter, stay compliant, and innovate faster. Behind every world-changing innovation, there's Accuris-the most trusted intelligence platform for engineers. https://accuristech.com/
Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.