Dream Finders Homes

Helpdesk Administrator

Posted 9 Days Ago

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Jacksonville, FL, USA

In-Office

40K-50K Annually

Entry level

Other

The Role

The Helpdesk Administrator provides end user assistance, resolves issues through documentation, and ensures compliance with IT policies.

Summary Generated by Built In

Job Summary & Responsibilities

The primary role of the Helpdesk Administration is to provide end user assistance. This includes the responsibility to properly document changes. The Help Desk Technician will contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform Help Desk activities and document resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
Maintain compliance with company ITGC policies related to Helpdesk duties.
Address incoming calls and emails to the Help Desk while ensuring courteous, timely, and effective resolution of end user issues
Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
Assist with documentation for yearly eternal audits as needed
Effectively communicate and work with employees, internal divisions and external customers.
Any ad-hoc tasks as assigned.Ability to work in a fast-paced environment.

EXPERIENCE, SKILLS, KNOWLEDGE

Certification or Related work experience.
Exceptional communication skills -- both written andverbal
Strong attention to detail
Strong organizational skills and time management skills
Ability to establish and maintain strongrelationships

WORK ENVIRONMENT:

The work environment is representative of an office/field setting
The noise level in the work environment is usually quiet to moderate
Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

PHYSICAL DEMANDS:

While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Equal Opportunity Employer

Pay Range

40k - 50k

Compensation & Benefits

Our benefits include: Health Insurance - Medical, Dental & Vision; Vacation & Holidays -- generous PTO & 8 holidays; 401(k) Savings Plan with company match, Employee Wellness and Employee Assistance Programs, Home Purchase Discount for Associates, Pet Insurance.

Skills Required

Certification or related work experience
Exceptional communication skills
Strong attention to detail
Strong organizational and time management skills

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The Company

Jacksonville, FL

1,723 Employees

What We Do

Dream Finders Homes is a nationally recognized homebuilder, recently named 2025 Builder of the Year by Zonda Media. As the official homebuilder of the Jacksonville Jaguars, MiLB, and the PGA TOUR, we are proud to partner with organizations that align with our commitment to excellence and community. We operate in 11 states and over 22 markets, with more than 225 unique communities across the country. Current markets include: Alabama, Arizona, Colorado, Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Texas, Virginia, and Washington, DC At Dream Finders Homes, we believe in: Integrity – We strive to be transparent throughout the homebuilding process to ensure your questions are answered. Flexibility – We empower you to personalize your home with ease. Buyer First – We are committed to exceptional customer service and innovative design. We are also proud to support a wide range of philanthropic efforts in the communities we serve. Find your dream home today at DreamFindersHomes.com.