The Role
The Help Desk role involves responding to user queries on software and network issues, assisting in team training, and improving help desk processes.
Summary Generated by Built In
At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.
Responds to complicated user questions on a variety of software packages and local area network issues; Suggests and initiates improvements in computer help desk processes and operations; Works with information resources staff to share computer user issues and concerns to ensure proactive resolution of information resources issues; Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests; May assist in orienting, training, assigning and checking the work of lower level employees; Performs various administrative duties using a variety of software packages; Provides technical assistance, with the supervision of a team leader, to computer operations staff and user community as needed.
Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).
Capabilties
- Respond to moderately complex or non-routine user questions on a variety of software packages and local area network issues
- Perform various administrative duties using a variety of software packages
- Provide technical assistance under supervision
- Respond to complicated user questions on a variety of software packages and local area network issues
- Suggest and initiates improvements in computer help desk processes and operations
- Work with information resources staff to share computer user issue
Required Qualifications
- TS/SCI with agency appropriate poly
- Bachelors Degree
- Experience supporting help desk activities responding to complicated user questions on a variety of software packages and local area network issues, leading helped desk teams, and providing guidance to junior help desk technicians;
- Knowledge of a variety of supported computer software and local area network operations.
Required Technical Skills
- Windows
- Linux
- VMware
The Benefits Package
- Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.
- Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.
- A Choice of Medical Plan Options, some with Health Savings Account (HSA)
- Vision and Dental
- Life and AD&D Benefits
- Short and Long-Term Disability
- Hospital Indemnity, Accident, and Critical Illness Insurances
- Optional Identity Theft and Legal Protection Services
Additional benefits include:
Full-time employees have the option to participate in a variety of voluntary benefit plans including:
Company Environment & Perks
- Employee Referral Bonus Eligibility up to $10,000
- Mobility Among Wyetech-supported Contracts
- Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
- Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.
- Employees receive two complementary branded clothing orders annually.
Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Affirmative Action Statement:
Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.
Accommodations:
Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood. at 844-WYETECH x727 or [email protected]. We are happy to provide reasonable accommodations to ensure equal access to all candidates.
Top Skills
Linux
VMware
Windows
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The Company
What We Do
Wyetech offers quality engineering services in the fields of Software Engineering, Systems Engineering, Cloud Engineering, Data Analysis, and Cyber Security to federal and commercial customers.
Wyetech has qualified employees in a broad spectrum of engineering disciplines; however, it is our quality that sets us apart from the rest. Candidates are internal referrals and are thoroughly scrutinized. The result of this has been tremendous, our customers recognize the level of quality and professionalism that Wyetech staff offer.
Wyetech is always seeking new quality engineering talent. Please refer to our website for inquries and applications.
