Help Desk Technician I

As a Help Desk Technician at Lightcast, you will play a crucial role in providing technical support to our employees, ensuring the efficient operation of our IT systems, and contributing to a positive user experience. This position is designed for an IT professional with strong technical skills, excellent communication, and a passion for helping others resolve technical issues.

Major Responsibilities:

• Technical Support: Provide first-level technical support to end-users, resolving hardware and software issues and escalating complex problems to higher-level support teams when necessary.
• User Assistance: Assist employees with IT-related inquiries, offering guidance on system usage, troubleshooting, and problem resolution.
• Hardware Maintenance: Perform hardware maintenance, including troubleshooting and repairs for workstations, laptops, printers, and other peripherals.
• Software Support: Install, configure, and update software applications, troubleshoot software-related problems, and assist with installation.
• Documentation: Maintain accurate records of support requests, technical issues, and solutions in the help desk tracking system.
• IT Training: Provide basic IT training to end-users, helping them become more self-sufficient in resolving common technical issues.
• Security Compliance: Assist in enforcing IT security policies and procedures to protect company data and systems.
• Inventory Management: Manage IT hardware and software inventory, including tracking, ordering, and asset management.

Education and Experience:

• Associate degree in information technology, computer science, or related field; bachelor’s degree preferred.
• 6-12 months or more of experience in a help desk or technical support role.
• Strong technical proficiency in Microsoft Windows and Office, hardware troubleshooting, and software installations.
• Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude and a commitment to providing high-quality support.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with ITIL or other IT service management frameworks is advantageous.

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

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