We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help businesses work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career — Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM?Come for a career, stay for the fun!
HMO coverage for you and your family
Yearly Kick-Off Parties with major giveaways (like the car in 2023)
Get recognized through our ‘Value Awards’
Grow your career — yes, we love to promote internally
Do meaningful work and collaborate with the best
900+ promotions given each year
2,700+ leadership training courses
As a Help Desk Support Specialist, you will support internal staff and management in utilizing platforms such as IBMS, Aquira, and Salesforce efficiently. You’ll handle front-line queries, troubleshoot system issues, perform system administration, and work closely with various support tiers and vendors to maintain seamless operations.
Your responsibilities include:
Responding promptly and accurately to user queries with solutions, workarounds, or training materials
Performing general system administration tasks including user setup and data maintenance
Troubleshooting, replicating, and documenting system issues, escalating to Tier 2/3 as needed
Tracking and managing support tickets using ServiceNow
Assisting Tier 2/3 support with vendor coordination and reporting tasks
Maintaining accurate documentation of bugs and resolutions
You’ll also:
Work collaboratively with different team members and departments
Promote team efficiency and contribute to process improvements
Communicate regularly with key stakeholders and attend team stand-ups and reviews
Uphold Occupational Health and Safety (OHS) and Equal Employment Opportunity (EEO) standards
You’ll thrive in this role if you are a service-minded, tech-savvy team player who’s great at solving problems and staying organized.
Required Skills & Qualifications
Experience in help desk or IT support roles
Ability to follow documented support procedures
Strong oral and written communication skills
Excellent customer service skills when dealing with internal and external users
Ability to innovate and communicate technical ideas effectively
Professional demeanor and a commitment to high standards of service
Preferred Skills
Familiarity with IT platforms such as IBMS, Aquira, Salesforce
Experience using ServiceNow or other ticketing tools
Capacity to work in a fast-paced and dynamic environment
Timely resolution of internal support tickets
Positive feedback from internal users
Efficient collaboration with technical teams and vendors
Proactive identification and mitigation of technical issues
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Curious and Clever – Smart questions spark smart solutions
Entrepreneurial Energy – Think like an owner. Solve like a founder
Fast with Intent – We move fast and deliver real results
Laugh and Learn – We don’t take ourselves too seriously, just our results
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
Skills Required
- Experience in help desk or IT support roles
- Ability to follow documented support procedures
- Strong oral and written communication skills
- Excellent customer service skills when dealing with internal and external users
- Ability to innovate and communicate technical ideas effectively
- Professional demeanor and a commitment to high standards of service
- Familiarity with IT platforms such as IBMS, Aquira, Salesforce
- Experience using ServiceNow or other ticketing tools
- Capacity to work in a fast-paced and dynamic environment
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
