vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.
We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.
We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame
Job Description
- Reporting to the Client Services Manager, the consultant will learn and assist on the Service Desk call center, learn current business processes, how to resolve calls and utilize the Service Desk application.
- Throughout this process they will document the procedures and protocols they learn thereby creating standard documentation and enhancing our current roster.
- They may be asked to provide second tier support to end users for PC, server and/or mainframe applications and hardware; interacts with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems; performs restorative and maintenance actions; simulates or recreates user problems to resolve operating difficulties; recommends systems modifications to reduce user problems; provides exemplary customer service.
Responsibilities:
- Respond to end user issues involving computer hardware and/or software via inbound and outbound Service Desk calls.
- Diagnose and troubleshoot software, network connections/devices, and hardware failures.
- May interact with network services, software systems and applications development.
- 2. Provide end user desktop support
- Install and update computer application software as needed
- Setup, configure, and troubleshoot notebooks for the shared pool
- Install local and network attached printers and other peripheral devices
- Provides technical support to Network, Telecom and Infrastructure administrators, as warranted
- Reset AD and email passwords
- Follow-up with customers to ensure issues have been resolved.
- Ensure that issues are managed and resolved in a timely and professional manner.
- Ensure all computers, notebooks, and devices meet the Commonwealth’s requirements.
- Manage the load distribution of computer notebooks, projectors and other devices.
- Assist other office locations with technology based issues as needed
- Participate in collaborative technology team efforts
- Take obsolete equipment out of service and record asset disposal using established systems.
- Support cellular devices as needed
- Liaise with other IT teams to troubleshoot any current integrated technology issues.
- Participate in Secretariat wide initiatives
- Attend meetings and seminars to support the overall direction of the IT office
- Serve as backup for other staff members in a mutually supportive team work environment and respond to system failure and maintenance emergencies.
Qualifications:
- At least (A) two to three years of full time, or equivalent part time, professional relevant experience required, of which (B) at least two years must have been in work in which the major duties included progressively responsible experience performing personal computer, peripheral, and software user support, set up, configuration, installation, upgrading, troubleshooting, maintenance, and repair in a customer service oriented, Windows based multi-location networked environment required, or (C) Bachelor’s degree with at least two years of relevant experience.
- A+ Certification
Preferred:
- Apple Certified Support Professional (ACSP)
- Apple Certified Technical Coordinator
- Network+ Certification
- MCSA, Windows Server
- MCITP: Enterprise Desktop Administrator
- Respond to end user issues involving computer hardware and/or software via inbound and outbound Service Desk calls.
- Diagnose and troubleshoot software, network connections/devices, and hardware failures.
- May interact with network services, software systems and applications development.
- 2. Provide end user desktop support
- Install and update computer application software as needed
- Setup, configure, and troubleshoot notebooks for the shared pool
- Install local and network attached printers and other peripheral devices
- Provides technical support to Network, Telecom and Infrastructure administrators, as warranted
- Reset AD and email passwords
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
vTech solution Inc. is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Professional Services. vTech was incorporated in January 2006 under the Commonwealth of Virginia as an IT Professional firm. vTech has experienced constant growth over the years and has developed various IT service capabilities by diversifying its service portfolio to IT Consulting, Enterprise Software Solutions, and Cloud Computing Services to provide complete IT Managed Service offerings. Currently, we are one of the nation’s fastest-growing private companies and have been consecutively named in INC. 5000 list for the past five years. Our focus is to enhance the level of success for our clients by efficiently offering the highest quality services. We use the most advanced IT technologies and practices to add value to our client services. We specialized in core competencies which include Cloud solutions, Network Services, Security Solutions, Customized Application Services, System Integration, AI Tools, and Professional IT Services such as Project Management, Staff Augmentation, and IT Infrastructure Services. vTech Solution's unwavering dedication to results defines our brand. Our time-tested management processes, quality control methods, and state-of-the-art work environment ensure that our clients' most complex projects are delivered on time, on budget, and message. "vTech encourages and supports a healthy work-life balance for its employees. It offers a workplace where you can work with dignity and independence. vTech offers a competitive salary and comprehensive benefits package. We offer tuition and training expense reimbursement and a flexible work schedule."
