vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.
We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.
We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.
We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.
- Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
- Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.
- Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
- Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.
- Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.
- Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
- On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.
Job description:
General Statement of Duties and Responsibilities:
• Incumbents provide Tier 1and Tier 2 computer technical support to internal customers and perform related work as necessary.
• The purpose is to ensure internal customers can effectively use computer resources as tools so that they can in turn perform their job functions.
Detailed Statement of Duties and Responsibilities:
• Monitor and interact with telephone, voicemail, email and ticketing systems.
• Monitor and maintain all IT Service Desk tickets. Responds to and close tickets appropriately.
• Consults with programming, network and server personnel on the operation of applications.
• Notifies the appropriate personnel on network outages and other computer system outages.
• Images, installs and troubleshoots workstations (PCs) at MassDOT offices.
• Installs, troubleshoots, configures, and deploys software and hardware.
• Installs, instructs and troubleshoots peripherals such as printers, scanners and signature pads.
• Supports RMV Service Centers technology needs, this includes maintaining computer systems.
• Supports Highway District Offices and Remote Depots’ technology needs, this includes maintaining computer systems.
• Works with outside vendors to report and resolve faulty equipment.
• Upgrades workstations to meet software specifications.
• Image workstations for use in RMV Service Centers and Highway Offices.
• Use software utilities to maintain user accounts this includes changing passwords for email and accounts.
• Documents special procedures as needed.
• Work on special projects as required.
Qualifications Required At Hire:
• Knowledge and concepts of computer hardware and software support within a Windows environment.
• Excellent customer service skills.
• Ability to logically troubleshoot and resolve complex technology issues.
• Ability to exercise sound judgment and work independently.
• Ability to establish rapport with others.
• Ability to prepare and use technical documentation and flow charts.
• Ability to manage assigned vendors when problems are escalated.
• Demonstrate ownership of the support ticket lifecycle.
• 2-3 Years of Tier 1 and 2 PC/Computer support.
• Knowledge of servers and networking technology would be a plus.
• Technical certifications are a plus.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
vTech solution Inc. is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Professional Services. vTech was incorporated in January 2006 under the Commonwealth of Virginia as an IT Professional firm. vTech has experienced constant growth over the years and has developed various IT service capabilities by diversifying its service portfolio to IT Consulting, Enterprise Software Solutions, and Cloud Computing Services to provide complete IT Managed Service offerings. Currently, we are one of the nation’s fastest-growing private companies and have been consecutively named in INC. 5000 list for the past five years. Our focus is to enhance the level of success for our clients by efficiently offering the highest quality services. We use the most advanced IT technologies and practices to add value to our client services. We specialized in core competencies which include Cloud solutions, Network Services, Security Solutions, Customized Application Services, System Integration, AI Tools, and Professional IT Services such as Project Management, Staff Augmentation, and IT Infrastructure Services. vTech Solution's unwavering dedication to results defines our brand. Our time-tested management processes, quality control methods, and state-of-the-art work environment ensure that our clients' most complex projects are delivered on time, on budget, and message. "vTech encourages and supports a healthy work-life balance for its employees. It offers a workplace where you can work with dignity and independence. vTech offers a competitive salary and comprehensive benefits package. We offer tuition and training expense reimbursement and a flexible work schedule."
