We are looking for a customer-centric IT Support Specialist to be the face of our IT Help Desk and manage our day-to-day workplace technology. In this role, you will own the end-to-end employee lifecycle by provisioning hardware, managing user access within Google Workspace, and troubleshooting hardware across both Windows and macOS. From optimizing our network connectivity to keeping our Zoom Rooms and hybrid office AV running flawlessly, you will be the ultimate technical problem-solver for our team.
Note - This is an on-site role based at our Boston, MA Headquarters.
Key Responsibilities:
Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers
Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access
Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration
Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment
Assist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices
Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system
Educate end users on basic IT best practices, security, and proper use of office technology
Escalate complex technical problems to senior IT staff or vendors as needed
Support IT projects, including hardware rollouts, software updates, and technology upgrades
Key Requirements:
Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
1–2 years of experience in IT help desk, desktop support, or technical support roles
Hands-on experience supporting macOS and Windows laptops and desktops
Strong customer service, troubleshooting, and communication skills
Excellent problem-solving and troubleshooting skills
Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira
Experience supporting printers, Zoom Rooms, and AV equipment
Nice to have:
Experience with event management technology or advanced AV systems
Experience with mobile MDM solutions JAMF
Certifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management)
Familiarity with security frameworks (SOC 2, ISO 27001, PCI)
We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.
Skills Required
- Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of experience in IT help desk, desktop support, or technical support roles
- Hands-on experience supporting macOS and Windows laptops and desktops
- Strong customer service, troubleshooting, and communication skills
- Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira
- Experience supporting printers, Zoom Rooms, and AV equipment
- Ability to provision hardware, manage user access in Google Workspace, and handle onboarding/offboarding
- Experience with event management technology or advanced AV systems
- Experience with mobile MDM solutions such as JAMF
- Certifications or hands-on experience with Google Workspace/Google Cloud, Okta, Atlassian Jira
- Familiarity with security frameworks (SOC 2, ISO 27001, PCI)
What We Do
Lendbuzz is an AI-based auto finance platform that helps consumers with thin or no credit history obtain financing when purchasing a car. Powered by machine learning and proprietary algorithms, Lendbuzz can assess the creditworthiness of consumers with limited credit history—a group underserved by traditional banks. Through their auto dealership partners, Lendbuzz offers consumers attractive financing solutions while opening up opportunities for those dealerships to serve a more diversified client base. Lendbuzz is headquartered in Boston, Massachusetts and was founded in 2015.
